Looking for a role where no two days are the same?
Join
KMTech
and become the operational backbone of our growing Managed Services Provider (MSP).
This is a genuinely varied role where you'll coordinate customer requests, hardware procurement, warehouse operations, sales administration and day-to-day business support. You'll work closely with our leadership team, service desk and technical engineers to keep everything running smoothly behind the scenes.
If you're highly organised, love solving problems and enjoy being the person everyone relies on, we'd love to hear from you.
About KMTech
At KMTech, we're not your typical Managed Services Provider we're changing the game by being the human face of technology.
We deliver innovative, reliable and people-first technology solutions that help our clients succeed.
We're a high-performing, values-driven team that's curious, united and accountable. We challenge each other to grow, collaborate openly and celebrate success together. If you're looking to build your career in a supportive environment where initiative is recognised, you'll fit right in.
Why You'll Love Working Here
At KMTech, we invest in our people and believe outstanding culture drives great outcomes.
Paid certifications, structured learning and genuine career development opportunities
EOFY & Christmas celebrations, team-building events and wellbeing initiatives
Employee Assistance Program (EAP)
Fresh fruit, snacks, quality coffee and free onsite parking
A collaborative, supportive team where your ideas and initiative are valued
A varied role with genuine ownership and the opportunity to make a real impact
About the Role
Working closely with our leadership team, service desk and professional services engineers, you'll play a key role in ensuring customer requests, hardware orders and internal operations are managed efficiently from start to finish.
This is an office-based role in Melbourne due to the warehousing and stock management responsibilities.




No two days are the same. One moment you'll be coordinating hardware procurement, the next you'll be preparing quotes, managing stock or helping ensure our customers receive an exceptional experience.
Key Responsibilities
Provide overflow customer service support and assist with incoming enquiries
Welcome visitors and provide reception coverage when required
Manage incoming and outgoing IT hardware and warehouse inventory
Coordinate stock ordering, receiving, dispatch and inventory accuracy
Manage opportunity workflows within ConnectWise
Prepare hardware quotations and convert approved quotes into sales and purchase orders
Liaise with distributors and suppliers to coordinate ordering and delivery
Monitor outstanding orders and proactively communicate updates
Provide general operational and administrative support across the business
About You
You're someone who thrives on organisation, enjoys juggling multiple priorities and takes ownership of your work.
You'll ideally bring:
Previous experience in Operations, Sales Support, Customer Service or Administration
Outstanding organisational and time management skills
Strong attention to detail
Excellent communication skills
Confidence using multiple systems simultaneously
A proactive, can-do attitude
The ability to prioritise in a fast-paced environment
Bonus Points If You Have
Experience working within an IT Managed Service Provider (MSP)
Experience using ConnectWise Manage
Hardware procurement or IT purchasing experience
Warehouse or inventory management experience
Experience working with IT distributors or technology suppliers
The Type of Person Who Will Succeed
Highly organised and process-driven
Customer-focused with a service-first mindset
Calm under pressure
Naturally proactive and able to work independently
Comfortable switching between administration, customer service and warehouse tasks
Someone who notices what needs to be done and gets it done
Please note:
This is a Melbourne-based position.
#J-*****-Ljbffr

📌 Operations & Sales Support Coordinator (Melbourne)
🏢 KMT Group
📍 Melbourne