Full-time
Company Description
Empower Australia's Payments Future with Cuscal
At Cuscal, your skills drive change and make a real impact. Whetheryou'resupporting our clients' customers in our
Financial Crimes Contact Centre
or delivering innovative solutions in
Product Delivery
, your contribution helps shape the payments industry's future.
Join a team that values collaboration,innovationand excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.
Forward with Cuscal.
Job Description
Protect what matters most while delivering exceptional customer outcomes.
We're on the lookout for a proactive and customer-focused
Financial Crimes Officer
to join our resilient Fraud Operations team. In this role, you'll play a critical part in safeguarding our clients' customers, protecting their financial wellbeing while helping us stay one step ahead of evolving fraud threats.
Woven through our values
we think customer
,
we earn trust
, and
we are one team,
as a Fraud Officer, you'll bring these values to life every day through the way you support customers, collaborate internally, and respond to risk with confidence and care.
You'll also make an impact by:
Be the voice customers trust
— delivering empathetic, high-quality support across inbound and outbound calls when it matters most.
Act with speed and precision
— managing fraud alerts and cases from detection through to resolution, ensuring timely and accurate outcomes.
Collaborate to protect




— working closely with internal teams to mitigate risk and strengthen our fraud prevention approach.
Stay ahead of the curve
— proactively analysing transaction patterns to identify emerging trends and continuously improve how we respond to fraud threats.
Qualifications
What you'll bring
You're someone who
puts customers first and earns trust through every interaction
. You're curious about financial crime, motivated to learn, and thrive in a fast-paced environment where no two days are the same. Most importantly, you're a team player who's ready to step in, collaborate, and make a real impact.
To succeed in this role, you'll have:
A customer-first mindset, with experience delivering
thoughtful, high-quality support
A solid understanding or strong curiosity around
current and emerging financial crime risks
and their impact
An interest in
financial crime management principles
, with a desire to build your expertise
Flexibility and commitment to
work a rotating 7-day roster (approx. 38 hours per week)
in a dynamic 25/7 call centre environment
Highly desirable
Experience in a
customer support or contact centre environment
, where empathy and responsiveness matter
Knowledge of




card products
(credit, debit, or proprietary cards)
Exposure to
card fraud detection tools
or similar systems
Additional Information
Why Cuscal?
At Cuscal, you'll find a robust, successful company that's reimagining the future. And our team is right there at the heart of it all.
Here, you'll deliver or support
interesting, ground-breaking work
that has
real impact
- on Australia's financial services sector and the millions of customers it serves.
You'll innovate alongside
skilled, smart, connected teams
.
And you'll build an
impressive, fulfilling career
that continues to grow.
You'll also enjoy a range of benefits, including:
Recognition and growth
: Celebrate achievements through IGNITE and grow with tailored development opportunities.
Wellbeing focus
: Access initiatives supporting physical, mental, and financial health, plus discounts via 'Cuscal Advantage.'
Diversity and inclusion
: Join a workplace that values different perspectives and flexible work arrangements.
Join us and reimagine the future
Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Job Location
#J-*****-Ljbffr

📌 Financial Crimes Officer - Contact Centre (Queensland)
🏢 Cuscal
📍 Queensland