We're looking for a warm, organised and people-focused individual to join our team in a Sales Support and Customer Engagement role.
This Melbourne-based position offers a hybrid work arrangement and a supportive team environment, within a growing and fast-moving business. There is a strong focus on building meaningful relationships and converting enquiries into genuine, qualified appointments for our sales team.
About The Role
Managing inbound enquiries from our database
Proactively following up existing enquiries within the database to re-engage customers and guide them toward booking an appointment
Having thoughtful conversations to understand each customer's situation
Pre-qualifying leads and booking appointments for the sales team
Meeting Melbourne-based clients face-to-face where required
Supporting the broader sales team, including occasional coverage when needed




Providing easy summaries of call outcomes and feedback to help refine our approach and better understand our customers
About You
Experience in Land Lease Communities preferred (Retirement Living also considered)
Confident and professional on the phone, with a naturally warm approach
Strong Administration and CRM skills and high attention to detail
Organised, reliable and comfortable working both independently and as part of a team
Able to manage multiple priorities in a dynamic, fast-paced environment
Comfortable engaging with customers both over the phone and in person
This is a great opportunity for someone who enjoys meaningful conversations, understands the importance of empathy, and takes pride in creating a positive customer experience while achieving strong appointment outcomes.
If this sounds like you, we'd love to hear from you.
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📌 Sales Support & Customer Engagement (Melbourne)
🏢 Capstone Recruitment
📍 Melbourne