Summertime Pools designs, manufactures, and installs premium fibreglass pools right here in Australia.
We're vertically integrated, proudly Australian-made, and rapidly establishing ourselves as
the number one fibreglass pool brand in the country
.
Your job is to speak with homeowners who have already enquired online and determine whether a
fibreglass pool is suitable
for their home, expectations, and budget - before booking a consultation with a pool consultant.
This role requires judgment, consistency, and confidence.
What You'll Be Doing Every Day
Making
60+ outbound calls per day
to warm leads
Speaking with homeowners who have actively requested information
Following a clear qualification framework (we train you thoroughly)
Block suitability and access
Timeline and motivation
General suitability for a fibreglass pool
Clearly explaining how Summertime Pools is different
Setting honest expectations with customers
Booking
high-quality appointments




for the sales team
Accurately updating notes and outcomes in
HubSpot CRM
Working through follow-ups and existing enquiries
Who This Role Is For
You'll do well in this role if you:
Genuinely enjoy working on the phone all day
Are comfortable with high-volume call environments
Can stay focused and upbeat on busy days
Like structure and clear expectations
Take pride in doing an significant role well
Previous experience in a call centre, contact centre, or phone-based customer service role is highly regarded.
Be part of a supportive and collaborative team.
Genuine leadership opportunity with room for professional growth.
Work in a fast-paced environment where your ideas and initiative are valued.
Please note that only shortlisted candidates will be contacted.
#J-*****-Ljbffr

📌 Sales Support Officer (Melbourne)
🏢 Summertime Pools
📍 Melbourne