We're looking for a friendly, reliable Guest Service Agent to join our front office team and help deliver outstanding guest experiences.
As a Guest Service Agent, you'll be the
first point of contact for our guests,
creating warm first impressions and ensuring every stay runs smoothly from arrival to departure.
About the role
Welcome guests and manage check-ins and check-outs with confidence and efficiency
Handle guest enquiries and requests in person, by phone, and via email
Work closely with housekeeping and other departments to ensure rooms are ready and guest needs are met
Process payments and reservations accurately
Resolve issues calmly and professionally, always focusing on guest satisfaction
About you
Has a genuine passion for customer service and hospitality
Is well-presented, professional, and friendly




Has robust communication and organisational skills
Is comfortable working independently and as part of a team
Has good attention to detail and can manage multiple tasks at once
Has local knowledge or a willingness to learn and share recommendations with guests
Previous hotel or customer service experience is preferred, but not essential for the right candidate.
What we offer
A supportive and welcoming team environment
Ongoing training and development
A varied role with opportunities to build your hospitality career
Flexible roster options (including weekends and evenings)
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📌 Guest Service Agent (Casual) (New South Wales)
🏢 Quest North Sydney
📍 New South Wales