Melbourne is Australia's fastest growing city, and public transport is vital to keeping it moving. Since ****, Metro has proudly operated and maintained a world‐class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.
Launch Your Rail Career with Metro Trains Melbourne
Kick‐start your rail career at Metro Trains Melbourne where we keep Melbourne moving. In our paid Trainee Station Assistant Program, you'll gain industry skills working alongside experienced professionals to build a long‐term career. You'll complete a nationally recognised qualification while gaining hands‐on experience across Melbourne's rail network.
As the face of our stations, you'll play a critical role in creating a safe, welcoming and reliable experience for our customers. No two days are the same. From assisting passengers with travel information and making service announcements, to supporting platform operations and managing customer flow during busy periods, you'll be at the heart of Melbourne's rail network.
What we're looking for
We're looking for people who are caring, dependable, enjoy helping others, think on their feet and thrive in a rapid‐paced environment.
Customer‐focused with a genuine desire to help people
Confident communicator who can engage with a diverse range of customers
Calm and resilient when faced with challenging situations
Reliable, adaptable and committed to safety always
Comfortable working independently and as part of a team
Important things to know




Our stations operate 24/7, so flexibility is key. This part‐time role offers a guaranteed 50 hours per fortnight on a rotating roster that includes early mornings, nights, weekends and public holidays. You'll receive paid training and be supported throughout your traineeship journey.
As part of the recruitment process, you'll need to complete a Category 3 Rail Safety Medical. Metro will cover the cost.
Station allocation will be determined following training and based on operational requirements. Successful candidates may be assigned to work at any Metro station across our network.
To successfully complete the traineeship, annual leave is generally unable to be supported during the first 12 months of employment
Salary, Training & Benefits
Be paid to do on the job training with a Trainee Station Assistant rate of $***** per hour, equivalent to $80,557 per annum (based on full‐time equivalent earnings) during your first 12 months.
Free Myki travel card.
Receive a recognised qualification on successful completion of the traineeship.
Access a range of employee benefits, wellbeing initiatives and mentoring programs to help develop your career.
Join an organisation that values safety, teamwork, inclusion and career growth.
Your recruitment journey
Phone screening interview
Online testing
Language, Literacy and Numeracy (LLN) assessment
Attendance at an assessment centre
Category 3 Rail Safety Medical (at no cost to you)
Employment reference checks
National Police Check
An employment offer for successful candidates
Applications Close Midnight Sunday 23rd August ****
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📌 Trainee Station Assistant (Melbourne)
🏢 Metro Trains Melbourne
📍 Melbourne