Location: Coffs Harbour
About the Role
We are seeking a professional and customer-focused
Customer Service & Technical Customer Service Representative
to join our team.
This role combines customer service, technical product support, order management, and coordination across customers, sales, production, logistics, and suppliers. You will manage customer orders from quotation through to delivery, ensuring accuracy, efficiency, and a high level of customer satisfaction.
Key Responsibilities
Customer Service:
Manage customer enquiries via phone, email, and face-to-face, providing professional advice on products, pricing, availability, technical requirements, and delivery, while building strong customer relationships.
Order Management:
Prepare quotations and accurately process orders, invoices, credits, returns, and amendments. Monitor orders through to completion and proactively follow up backorders, production requirements, and deliveries.
Coordination:
Work closely with customers, production, warehouse, logistics, suppliers, and internal teams to coordinate orders, resolve issues, manage changes, and minimise delays.
Administration & Improvement:
Maintain accurate records and systems, assist with reporting and administration, and contribute to improving processes, efficiency, and the overall customer experience.
About You
You will ideally have:
Previous customer service experience, preferably within
manufacturing, building products, construction,



or an industrial environment
.
Strong technical aptitude with the ability to interpret plans and specifications.
Excellent communication, problem-solving, and relationship-building skills.
High attention to detail, accuracy, and strong organisational skills.
The ability to manage multiple priorities and work effectively under pressure.
Experience with ERP, CRM, and Microsoft Office systems.
A professional, reliable, accountable, and solutions-focused approach.
The ability to work independently and as part of a team.
The Ideal Candidate
You are
customer-focused, technically minded, organised, and proactive
, with a strong ability to take ownership and find practical solutions.
If you enjoy working with customers, solving problems, and coordinating across different areas of a business, we would love to hear from you.
Who we are
As one of Australia's largest employers, we work with excellent companies all around Australia and New Zealand to give you the best opportunities to work when and where you want.
At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
To learn more about working with Programmed, we encourage you to visit our website.
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📌 Customer Service Officer (Coffs Harbour)
🏢 Programmed / PERSOLKELLY
📍 Coffs Harbour