The exciting newly created role of the Customer Development Manager is to drive customer growth and support commercial decision-making through data-driven insights in Puig Oceania.
This role leads customer planning and performance while also managing and developing a Graduate Research Analyst, ensuring high-quality reporting, insights, and analytical support to the business. The role plays a key part in elevating both customer strategy and internal analytical capabilities.
Functions and Responsibilities:
Co-design, execute and monitor Net Revenue Growth Management (NRGM) initiatives to improve top and bottom line
Lead the key account planning cycle, including customer segmentation, resource allocation, and performance monitoring
Partner with commercial teams to strengthen customer strategies and identify growth opportunities
Monitor and manage grey market activities to protect brand equity
Support commercial operations related to trade allowances, commercial conditions, and sales force communications
Manage and develop a Graduate Research Analyst, providing clear direction, coaching, and regular feedback
Oversee delivery of high-quality reporting, dashboards, and analysis to support business decision-making
Build the analytical capability of the team, ensuring strong data accuracy, consistency, and storytelling
Set priorities and ensure alignment of the analyst's work with business and commercial needs
Create opportunities for exposure to senior stakeholders, supporting the analyst's development
Insights, Reporting & Business Support
Translate complex commercial and customer data into clear, actionable insights for senior stakeholders




Oversee preparation of monthly and quarterly reporting, ensuring accuracy and clarity
Identify trends, risks, and opportunities across sales, margins, and customer performance
Support budgeting, forecasting, and business case development in partnership with Finance
Drive continuous improvement of reporting tools, dashboards, and processes
Requirements:
Experience:
5+ years in customer development, key account management, trade marketing, revenue management, or similar roles within consumer goods, retail, or consulting
Education:
Degree in Business Administration, Engineering, or related field
Strong leadership and coaching capability
Commercial acumen with a customer-first mindset
Advanced analytical skills with strong storytelling ability
Ability to operate at both strategic and operational levels
Stakeholder management and influencing skills
Strong understanding of financials and planning processes
Specific Knowledge Required:
Advanced use of Microsoft Office, particularly Excel
Experience with data visualisation tools (e.g., Power BI, Tableau)
Database management (Access or SQL) and data tools (R, SPSS, SAS) are highly valued
A few things you'll love about us:
Collaborative team workplace built on pillars of connection and celebration.
Opportunity to work with a market leader in the fragrance and beauty industry.
Gender-Neutral Paid Parental Leave, Summer Fridays, Free Flu Vaccinations, Product Allowance, and many other employee benefits!
Employee Engagement x Brand Love Events
All candidates MUST have full working rights in Australia and only shortlisted candidates will be contacted.
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📌 Customer Development Manager, Oceania (Sydney)
🏢 Puig
📍 Sydney