Priority Networking are a rapidly growing, rapid-paced National IT consultancy. Established in **** with a target market of small to medium sized businesses.
We are looking for an individual with a passion for technology with a results driven mindset. An ideal opportunity for a graduate or someone looking to start their career in IT.
At Priority Networking we strive to get
IT
right the first time!
With a skilled and driven team focused on technology and exceptional customer service. We believe a healthy work life balance creates a satisfied and highly motivated team. We're a no BS team that just get on with it.
Position Overview:
As a Level 1 Engineer, you will be responsible for providing technical assistance and support to businesses in a professional and efficient manner. You will play a critical role in resolving hardware, software, and network-related issues to ensure smooth operations for our clients. This position is ideal for individuals who possess a strong foundation in IT concepts and have a passion for assisting others with their technology needs.
Key Responsibilities:
·
Help Desk Support
: Respond to incoming support requests through various channels (phone, email, ticketing system) and provide timely, courteous, and effective assistance to end-users.
·
Onsite Support
: Attend client's site for hardware deployment, recovery from outages, general onsite troubleshooting.
·
Troubleshooting
: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, and other peripherals. Perform basic troubleshooting for network connectivity issues.
·
Software Installation and Configuration
: Install, configure, and update software applications on end-user devices. Assist users with software-related inquiries and issues.
·
Hardware Maintenance
: Perform basic hardware repairs, upgrades, and replacements for desktops and laptops.



Coordinate with vendors for equipment repairs covered under warranty.
·
User Account Management
: Create, modify, and manage user accounts and access permissions in various systems, ensuring data security and
compliance.
·
Documentation:
Maintain accurate records of support requests, activities performed, and resolutions provided. Update the knowledge base with solutions to common problems.
·
System Updates and Patches
: Assist with routine software updates and patches to ensure the security and stability of end-user devices.
·
Basic Network Support
: Troubleshoot basic network issues related to connectivity, such as network access, IP configurations, and VPN connectivity.
·
Hardware and Software Inventory
: Assist in maintaining an up-to-date inventory of IT assets, including hardware and software licenses.
·
User Training
: Provide basic user training on hardware and software usage to enhance end-user knowledge and productivity.
Requirements:
· Australian PR/Citizenship.
· Availability to work full time hours.
· Driver's license and vehicle.
· Strong problem-solving and analytical skills to diagnose and resolve technical issues.
· Excellent communication skills, both verbal and written, to effectively interact with end-users.
· Customer-focused approach with a patient and friendly demeanor.
· Ability to work independently and collaboratively in a team workplace.
· Understanding of Windows and Mac operating systems.
· Familiarity with Microsoft Office applications (Word, Excel, Outlook).
· Willingness to learn and stay updated with the latest technology trends.
Desirable Qualifications:
· Associate's degree in Information Technology, Computer Science, or a related field.
· Certifications in IT, networking, cyber security or a related field
· Previous experience in a customer service or IT support role.
· Basic understanding of networking concepts and protocols.· Familiarity with remote support tools and ticketing systems.
#J-*****-Ljbffr

📌 Level 1 Helpdesk Technician (Sydney)
🏢 Priority Networking
📍 Sydney