Position: Aiko Installer Community Marketing & Operations Specialist (AIC Installer – Installation Partner Operations & Marketing Coordinator)Employment Type: Full-timeReports to: Country DirectorAbout UsAiko Solar is a leading provider of cutting-edge solar modules, holding a premium position in the Australian solar installer market.
Through our installer community (AIC) and distributor network (TeamOrange), we are dedicated to delivering exceptional customer experiences and building deep, long-term partnerships with our retail partners and installation technicians.The RoleWe are currently seeking a Melbourne-based AIC Installer – Installation Partner Operations & Marketing Coordinator to drive the operational and marketing efforts of our installer loyalty program.
In this role, you will coordinate internal stakeholders to achieve program systems, manage the formal onboarding of qualified partners, and support ongoing program engagement.Key ResponsibilitiesCoordinating internal teams (including HQ) to implement program rules, IT systems, and operational workflowsWorking indirectly through sales teams and distributors, and directly with retail partners when needed, to recruit existing Aiko partners into the AIC programAssessing the suitability of businesses and technicians for program membershipArranging merchandise dispatch, incentives,



and reward allocations for installer community and TeamOrange membersAnalysing customer data to identify priority segments, trends, and prize eligibilityCollaborating with other departments (e.g., technical team) to create and improve training packagesSuggesting and executing targeted loyalty initiatives and campaigns, including driving attendance at events such as the annual sales conferenceMonitoring and assessing negotiated KPIsEnsuring ongoing customer satisfaction through proactive outreach during slower periodsAbout YouExperience: 1–2 years of relevant experience in a corporate, government, or community sector environment, with a track record of coordinating both internal and external stakeholders to achieve team goals.Loyalty/Membership Experience: Experience coordinating loyalty programs, membership schemes, or similar activities is highly regarded.Language Skills: Business-level English and fluent Mandarin – native or near-native Mandarin speakers strongly preferred (essential for effective communication with HQ and overseas teams).
Personal Attributes: A self-starter who can work independently, receive objectives, and build workflows to achieve goals.
Outgoing personality with solid interpersonal and communication skills.Work Rights: Must hold Australian Permanent Residency or Citizenship and have full working rights in Australia.
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📌 Marketing Operations Specialist (Melbourne)
🏢 AIKO Energy
📍 Melbourne