About the RoleStart date: 31/08/2026.
Location: Scoresby, VIC.
Employment type: Permanent, Full‐Time.
Work arrangement: Hybrid.
As a Toyota Finance Australia Customer Operations Representative, you will service the needs of our customers across a variety of brands at our Caribbean Park office in Scoresby.
The contact centre operates Monday to Friday from 8:30am to 7pm.
Availability during these hours is required.What Your Journey Will Look LikeAs part of your application you will complete an assessment to evaluate your skills before day one, followed by realistic role simulations.
Once hired you will start with a 2‐week classroom period covering products, processes and systems, then a week transitioning to your team in a mentoring hub, followed by 4–6 weeks of coaching and support.
At the 6‐month mark you may be upskilled into insurance or retention activities with a salary increase.
After a minimum of 12 months, we can help you build a development plan for other roles within Toyota Finance.What You'll Be DoingYou will take up to ***** calls/emails per day and achieve key metrics including average handling time, quality assurance, roster adherence and post‐call customer surveys.
You will:Engage with customers to provide solutions to their car loan & insurance queriesAssist customers in meeting their vehicle finance needsProvide excellent customer service at all timesContribute to the success of our business through making recommendations for improvement and taking ownership of your own resultsMeet the high standards expected within our culture and customer expectations such as call handling times and call qualityWhat We're Looking ForWe value diverse experiences and backgrounds.




You should bring:Strong customer‐service experience with a customer‐first mindsetThe ability to confidently manage challenging customer conversations in a professional mannerExcellent verbal and written communication skillsStrong active listening, rapport‐building and problem‐solving abilitiesExperience working in a fast‐paced or KPI‐driven environmentConfidence using Microsoft Office applications and multiple systems simultaneouslyStrong organisational skills and attention to detailThe ability to work both independently and as part of a teamA positive attitude and willingness to learn, adapt and continuously developPrevious contact centre experience is advantageous; however, we also welcome candidates from customer‐focused environments such as retail, hospitality, banking and financial services, administration, insurance, customer service and support rolesWhat's In It For You (Benefits)Hybrid working arrangements26 weeks paid primary carer's leave and 8 weeks paid secondary carer's leaveDiscounted novated‐style vehicle leasing with the chance to drive a new Toyota every 11 monthsDiscounted vehicle purchase programmes for you and your familyProfessional development programmes, study assistance and paid study leaveAccess to Australian Institute of Management coursesInternal mobility, secondments and job rotation opportunitiesDiscounted private health insuranceEmployee Assistance Programme and mental health support services for you and your familyAnnual salary reviews and performance‐based reward opportunitiesState‐based social clubs and employee eventsFlexible "dress for your day" approachModern office facilities, collaborative workspaces, premium coffee options, recreational areas and wellbeing spacesEqual Opportunity EmployerToyota is an endorsed employer for all women.
Please review the Work180 website for further information.
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📌 Customer Operations Representative (Melbourne)
🏢 Toyota Finance Australia
📍 Melbourne