Ref: ****UK
Location: Runcorn
Company Profile
A well-established SaaS provider with global operations.
French speaking Operations Manager
Hybrid work 3 days a week in the office.
Responsibilities
Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance
Liaise with and provide technical support to vendors, external service providers and on-site technical teams
Build and maintain robust client relationships and manage commercial and contract-related enquiries
Understand contractual requirements and ensure operations remain fully compliant and meet performance targets
Manage operational budgets, Profit/Loss performance and track spending against forecasts
Develop and execute strategic plans and support frameworks for new projects




Drive continuous improvement and operational efficiency initiatives for existing projects
Record and report KPI performance and provide team or individual training where required
International travel required
Candidate's Profile
Fluent in French and English to high business standard (written and spoken) – Essential
Experience in a similar operations management role within the IT or SaaS sector – Essential
Degree in IT, Engineering or related technical field preferred
Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools
Previous experience in budget and P&L; management
Excellent communication and negotiation skills
Salary
Up to £60,000 per annum, plus bonus
#J-*****-Ljbffr

📌 French Speaking Operations Manager (Brisbane)
🏢 French Selection (FS)
📍 Brisbane