As a Registrations Consultant, you'll be one of the first people employers speak to when they join the scheme.
You'll guide them through registration, help them understand their obligations, and set them up for success from day one.
This is a role for someone who enjoys problem-solving, educating others, and building trusted relationships.
all within a purpose-driven organisation that genuinely puts members first.What You'll DoEducate and onboard newly registered construction employersSupport employers to understand and meet their compliance responsibilitiesResolve registration queries using a relationship-based, member-first approachClearly communicate compliance requirements to non-compliant employersManage outbound registration and compliance campaign callsCollaborate across teams to address missing or backdated service informationIdentify and escalate complex issues or complaints when requiredContribute to continuous improvement across processes and capabilityTake ownership of your performance, development,
and quality of workWhat you'll bringA genuine passion for helping people and advocating for membersConfidence communicating with diverse stakeholders by phone and in writingA calm, empathetic approach - even in difficult or sensitive conversationsStrong organisation and time-management skillsA growth mindset and curiosity to learn complex legislation and systemsThe ability to work independently while thriving in a collaborative teamSound judgement and the confidence to make decisions within guidelinesWhat you'll need to haveExperience in a member-focused, customer service, or case management environment (highly regarded)Comfort working in a regulated or compliance-driven environmentStrong verbal, written, and listening skillsThe ability to manage multiple priorities and meet deadlinesResilience, initiative, and attention to detailConfidence learning current systems, policies, and legislationApply now with your resume and a cover letter telling us why this role excites you.
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