Twenty Four Lane, Moama, NSW, ****, AUSTRALIARich River Golf Club is seeking an experienced Gaming Manager to lead our Gaming operations and compliance.
This is an exciting prospect for a driven hospitality professional to oversee gaming operations, compliance requirements, team leadership and customer experience.The Gaming Manager is responsible for the overall operation of the Gaming department, ensuring compliance with all gaming regulations, AML/CTF obligations and club policies.
Reporting to the Operations Manager this role will provide leadership to the gaming team, drive operational performance and deliver exceptional experiences for members and guests.Key ResponsibilitiesManage the day-to-day operations of the Gaming Lounge and VaultOversee gaming revenue performance, cash flow management and financial controlsConduct daily poker machine clearances, balancing and reconciliationsEnsure compliance with all Gaming, AML/CTF and regulatory requirementsLead, coach, mentor and develop gaming and vault team membersManage staff rostering and workforce planning to meet operational requirementsDrive a culture of exceptional customer service and responsible gaming practicesDevelop, implement and continuously improve gaming procedures and operational processesOversee gaming loyalty programs and member engagement initiativesMonitor transactions and reporting in accordance with AML and CTF legislationLiaise with regulatory authorities and ensure audit readiness at all timesCoordinate and manage gaming promotions, including Bingo, raffles and gaming-related eventsPrepare departmental reports, analyse performance data,



and identify improvement opportunitiesOversee Keno and TAB operations and ensure service standards are maintainedAssist in the introduction of new products, services, promotions and gaming initiativesContribute to departmental budgeting, forecasting and strategic planningKey Selection CriteriaDemonstrated experience in a Gaming Management or Senior Gaming Operations roleStrong understanding of Gaming Regulations, Responsible Gambling requirements, AML and CTF obligationsProven leadership skills with experience managing, coaching and developing teamsStrong customer service focus with excellent communication and interpersonal skillsProfessional approach when engaging with members, guests, staff and stakeholdersAbility to work independently while leading a high-performing teamStrong IT and gaming systems experience, including System ****, Aristocrat systems or similar platformsCurrent RSA, RCG, Advanced RCG certifications and TAB accreditationHigh level of financial acumen with proven cash handling and reconciliation experienceStrong problem-solving, decision-making and conflict-resolution skillsProfessional presentation, time management and commitment to workplace standardsAvailability to work rotating evenings,



weekends and some public holidays as requiredWhat We OfferOpportunity to lead a key department within a successful and well-established clubSupportive and qualified team environmentCompetitive salary package based on experienceMeal card, phone allowance and uniform providedCareer development and leadership growth opportunitiesAbout Rich River Golf ClubRich River Golf Club is an iconic sporting and hospitality destination located in Echuca Moama, on the banks of the stunning Murray River.
The Club features two 18-hole championship golf courses, along with premier bowls, croquet and tennis facilities.Guests and members enjoy a up-to-date Clubhouse offering a variety of dining experiences, private function and event spaces, a sports bar, gaming facilities, an 18-hole mini golf course and regular live entertainment.Accommodation is a key part of the Rich River experience, with our established 63-room motel complex set amongst tranquil gardens and featuring an inground pool and spa.
Excitingly, we are also preparing to open Reflections, our new four-star, 23-room accommodation facility, which will further enhance our reputation as one of the region's leading leisure, golf and tourism destinations.With continued investment, growth and development, Rich River Golf Club offers an exciting and rewarding environment for employees who are passionate about hospitality, tourism, sport and exceptional customer service.RRGC is committed to the principles of Equal Employment Opportunity, Work Health and Safety, Child Safety, Cultural Diversity and Ethical Work Practices and encourages applicants from diverse backgrounds to apply.
#J-*****-Ljbffr

📌 Gaming Manager (New South Wales)
🏢 The Glen Hotel Pty
📍 New South Wales