OverviewWith over 40 years of experience, Oncall is a global leader in language services, supporting over 4,000 interpreters and translators across 230+ languages.
Our mission is to bridge communication gaps and deliver innovative, responsive, and high-quality language solutions to our clients.The OpportunityOncall Language Services is looking for a dynamic and motivated Customer Service Officer to join our South Melbourne team.
This part-time, ongoing role offers a rewarding career path where you will:
Be committed to delivering exceptional customer service
Respond promptly to inbound customer calls, offering appropriate solutions from our comprehensive range of services
Accurately capture customer requirements, ensuring smooth service delivery
Take ownership of client outcomes and work towards seamless resolution, maintaining robust relationships
Strive for personal and team success, meeting targets and contributing to a positive work culture
Take ownership of customer outcomes and follow through to resolution
Be solutions-focused, with a proactive, high-care approach for both clients and colleagues
Contribute to a positive, high-energy team culture with strong accountability and the right attitude
Work Monday to Friday, from 3pm to 7pm
What We're Looking ForIf you have the passion and skills to succeed, we want you to bring your energy to the Oncall team!
Our ideal candidate will have:
Customer service or customer facing experience in a contact centre, hospitality or retail environment
A passion for helping others and a commitment to delivering outstanding service




Strong ability to learn quickly and a drive to succeed
Excellent communication skills and the ability to build rapport quickly with customers and our labor-hire workforce
A friendly, personable phone manner
Strong time management and attention to detail, ensuring high accuracy in every task
Proven ability to work well both independently and as part of a close-knit team
Experience using CRM software and other web-based systems
A track record of taking ownership of outcomes and achieving personal goals
Positive attitude, resilience under pressure, and the ability to contribute to productive team morale
A high standard of care for both clients and internal teams
Willingness to be part of a team that values ownership and strong leadership at all levels
Why Join OncallAt Oncall, you will:
Be part of a company with a strong sense of social responsibility and community involvement
Work with a market leader that prioritizes innovation and a collaborative culture
Experience the opportunity to grow within an organization that values diversity, inclusion, and leadership at all levels
Application and AccessibilityInterested?
Apply Now by clicking the 'Apply' button.
Attach your CV and a brief cover letter that highlights your passion and key attributes for this role.
Note: You must have the right to live and work in Australia to apply for this job.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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📌 Customer Service Officer- Vic (Melbourne)
🏢 Oncall
📍 Melbourne