Business Consultant – Onboarding & Delivery
About the Role
The Business Consultant is responsible for delivering onboarding and implementation activities that help customers achieve first value quickly and effectively.
This role focuses on deployment execution, governance support, stakeholder engagement, and ongoing customer configuration requirements.
Key Responsibilities
Onboarding & Delivery
Manage onboarding activities from planning through to first value delivery.
Deploy connectors, configure integrations, and provide inventory visibility reporting.
Coordinate onboarding milestones, customer sign-offs, and issue resolution.
Maintain onboarding documentation and delivery artefacts.
Governance & Customer Engagement
Facilitate governance and charter workshops with customers.
Support stakeholder engagement and accountability mapping.
Translate customer requirements into scalable business solutions and outcomes.
Delivery & Configuration Support
Support customers with additional configuration and functional requirements beyond onboarding.
Provide recommendations aligned to information governance and records management best practice.
Work with customers, partners, and internal teams to deliver tailored solutions.
Quality & Cross-Functional Collaboration




Prepare delivery evidence and documentation for project quality gates.
Contribute feedback to sales and onboarding teams to improve delivery outcomes.
Collaborate with product and development teams on enhancements and customer requirements.
Experience & Skills
Experience in SaaS implementation, onboarding, consulting, or information management delivery.
Robust understanding of records management, information governance, and retention practices.
Client-facing consulting or advisory experience with senior stakeholders.
Experience with integrations, metadata configuration, or enterprise platforms.
Strong communication, documentation, and stakeholder management skills.
Ability to manage multiple projects within structured delivery frameworks.
Highly Regarded
Experience with Microsoft 365, SharePoint, or similar enterprise platforms.
Experience working with regulated industries such as financial services or government.
Relevant certifications or formal study in Records or Information Management.
Involvement in industry associations or professional forums.
Experience using AI productivity tools to support delivery and reporting.
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📌 Business Consultant (Records Management) (New South Wales)
🏢 Waratah Recruitment Partners
📍 New South Wales