Albury Airport - Customer Service Officer - CasualPosted: 23/07/2026Closing Date: 23/08/2026Job Type: CasualLocation: Albury (ABX)Job Category: Above Wing Operations,Customer ServiceWith us, you'll experience the scale of working with Australia's leading airlines, while still being part of a business that treats you like an individual.Every shift is about keeping the skies safe, keeping Australia's airports moving and making travel journeys memorable for passengers.Our values are at the heart of everything we do, and we're excited to welcome people who share them.
When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.How we support youWe'll support your growth with ongoing career training and development through our in-house programs, and you'll also enjoy access to discounts and benefits across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.Job DescriptionAbout the Job:As a Customer Service Officer, you'll be the first point of contact for passengers, providing seamless check-in and boarding experiences.
This role requires someone who can stay calm under pressure, adapt quickly, and deliver solutions with a positive attitude.Your work will include:Assisting passengers with check-in, boarding passes,



and baggageProviding support to passengers with special assistance needsDirecting passengers safely to gates and boarding areasHandling missing baggage enquiries and basic admin tasksRepresenting the airline and Star to the highest standardWe're looking for someone who is resilient and adaptable, with strong communication skills and a natural ability to solve problems.
You'll need to remain calm in busy situations, work well in a team, and bring a professional and empathetic approach to every interaction.Desired Skills and ExperienceA valid Aviation Security Identification Card (ASIC) - or ability to obtain oneExperience with Aviation/Airline industry – desirableA validdriverslicense to commute to workAbility to perform all duties at a high standard of customer serviceCaring approach to dealing with peopleClear communication and positive interpersonal skillsExcellent organisation and time management skillsStrong ability to multi-task, priorities and meet deadlinesCustomer focus to deliver exceptional serviceAbility to adapt to changing priorities and situationsAble to work well in a fast-paced team environmentHighly personable and able to communicate and influence a diverse range of stakeholdersProficient in report writing, in plain and clear EnglishAwareness of the importance in achieving on time performance goals in an efficient and safe mannerAlignment with our company Values (Safety, Accountability, Customer Service, Innovation, TeamworkDue to the high volume of applications, only those that are progressed to the next stage of the recruitment process will be contacted.
#J-*****-Ljbffr

📌 Albury Airport - Customer Service Officer - Casual (New South Wales)
🏢 Star Aviation
📍 New South Wales