Job Description

We are looking for a detail-oriented and customer-focused Accounts Administrator to support the day-to-day management of accounts receivable.

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You will be responsible for maintaining accurate account records, investigating and resolving account queries, and assisting customers with professionalism and excellent customer service.

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Prior experience in a ticketing system environment is highly valued for this role.

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Key skills and attributes

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- Exceptional attention to detail and accuracy.

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- Strong problem-solving and troubleshooting skills.

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- Excellent communication and customer service skills, with the confidence to discuss account matters with customers.

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- Ability to manage confidential financial information with discretion.

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- Well-organised, reliable, and able to prioritise tasks effectively.

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- Previous experience in accounts, administration, or customer service is desirable.

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Responsibilities

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- Account Receivable: Reconcile accounts receivable, track outstanding balances,



and accurately apply incoming payments.

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- Customer Support: Serve as the main point of contact for billing inquiries, including payment extensions, changes in payment methods or other resolutions while maintaining high customer satisfaction.

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- Collections Support: Proactively follow up on overdue accounts, issue payment reminders, and elevate unresolved accounts.

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- Data Integrity: Maintain accurate and confidential records of all transactions, plan adjustments, and client communications across multiple software platforms.

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- Supervisor: Finance Manager & Business Development Manager

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- Hours: Full Time or Part time by negotiation. Monday-Friday Flexible start/finish, between 8am and 6pm.

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📌 Accounts Administrator (Wollongong)
🏢 My Dental Team
📍 Wollongong