Job Category: Technology Operations

Job Description:

Create your best future and join Westpac as a Service Delivery Manager.

What's the role?

The Service Delivery Manager is responsible for overseeing service management activities across Westpac's branch, corporate, and cloud networks, ensuring service delivery aligns with business priorities and that operational performance meets defined KPIs and service targets. Acting as the primary liaison between the Software Defined Networks (SDN) team, internal stakeholders, and external vendors, the role drives operational excellence, successful project delivery, and high levels of customer satisfaction. The position also leads a small team comprising Service Delivery Specialists and Cabling Services resources.

What do I need?

- Over five years of experience in IT Service Delivery within complex enterprise environments.
- Over five years of experience in Customer Relationship Management, building and maintaining solid stakeholder relationships.
- Demonstrated experience in IT Service Delivery Management, including service performance, incident management, and continuous service improvement.
- Relevant tertiary qualifications or industry certifications are desirable.

Why join us?

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return,



we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our , under the 'Diversity, sustainability and flexibility' section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.

#LI - Hybrid.

📌 Service Delivery Manager (Sydney)
🏢 Westpac
📍 Sydney