Job Description

Medical Receptionist , Part-Time or Full time for Medical Specialist ADHD Clinic

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Queensland ADHD & Neurosciences Clinic (QANC) – Gold Coast is now seeking a second Admin Team member after successfully recruiting a Senior Admin. Part-time or Full-Time ( based on experience and qualifications)

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- ONLY APPLICANTS WITH PRIOR MEDICAL EXPERIENCE WILL BE SHORTLISTED

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** candidates with Practice Management software experience will be preferred .( BEST PRACTICE, MEDICAL DIRECTOR , GENIE etc. )

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Queensland ADHD & Neurosciences Clinic (QANC) is a specialist psychiatry clinic dedicated to ADHD and Neurodiversity (child, adolescent, and adult). We are proud to provide a unique, cutting-edge service , seeking a motivated and dynamic Medical Receptionist / Administrator to join our amazing team.

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About the Role

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- Part-time role: 3- 4 days: 8:00am–4:30pm

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- Full-time option: Mon–Fri, based on experience and suitability

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- **The first four weeks of employment hours will be flexible hours as per mutual agreement . The flexibility also allows for training and supervision based on candidate's prior experience .

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- Pay: $30–$38 per hour (depending on skills, experience, and KPIs), in line with the Qld. Fairwork HPSS Health Services Award benchmarks

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- Location: beautiful modern consulting rooms within the prestigious Pindara Private Hospital campus, Benowa, Gold Coast

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You will be the welcoming face of QANC, supporting patients and families on their treatment journey. This role involves front desk reception, triage, intake coordination, billing , clinic liaison, and administrative support to the Clinical Director.

You will work closely with our Senior Administrator and Clinic Director.

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Key Responsibilities

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- Front desk reception duties and patient support; expertise in problem solving

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- Daily email and phone communication with patients, carers, and stakeholders

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- Appointment scheduling and management, clinic billing (Tyro), and banking

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- Expertise in Best Practice ( or similar) practice management software .

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- Applying clinic policies and procedures with professionalism and empathy

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- Collaborating with colleagues and stakeholders to support patient care

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- Maintaining confidentiality, ethical standards, and professional boundaries

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Training & Support

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We provide structured and hands-on flexible training and supervision to ensure you feel supported in your role.

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- Initial training period: 1 month (casual, with progression to permanent part-time)

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- Daily operational meetings and ongoing mentoring by Clinical staff .

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- Guidance in clinical communication, problem solving, and medico-legal frameworks

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- Support in working with ADHD and neurodiverse patients and families

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Skills & Experience

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ESSENTIAL REQUIREMENTS

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- Previous medical administration/reception experience (GP or specialist clinic , Allied health)

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- Minimum 6-12 months of medical administration/reception experience

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- BASIC REQUIREMENTS

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- Strong computer skills; confidence with practice management software (e.g., Best Practice, Medical Director, Genie)

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- Excellent multitasking, time management, and problem-solving skills

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- Professional communication with patients, families, clinicians, schools, and agencies

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- High emotional intelligence, empathy, and resilience; 'can do' attitude

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- Commitment to confidentiality, consent, and privacy standards

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Personal Attributes

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Warm, empathetic, and patient-focused and genuinely interested

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- 'Can do' passionate attitude

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- Adaptable and calm under pressure

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- Professional, reliable, and organised

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- A strong team player who values collaboration

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- Open to learning and continuous improvement

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- Able to contribute positively to a supportive, professional, and happy rewarding workplace

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Why Join Us?

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- Work in Australia's top Private neuro-psychiatric clinic specialising in ADHD and Neurodiversity

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- Supportive team environment with ongoing supervision and professional development

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- Enhance your emotional intelligence, problem-solving, multitasking skills and personal growth through meaningful, hands-on experience

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- Build valuable knowledge and skills in a supportive, cutting-edge clinical environment

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- Rewarding role where you can make a real difference to patients and families

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- Modern consulting environment in a prestigious private hospital setting

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For specific enquiries, please contact: Dr A. Khan – Clinic Director

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We look forward to hearing from you

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📌 Medical Receptionist , Part-Time or Full-Time for Medical Specialist ADHD Clinic (Gold Coast)
🏢 seek.com.au
📍 Gold Coast