Job Description

Pathways Program Coordinator & Student and Trainer Support Officer

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We are seeking an organised, proactive, and people-focused Pathways Program Coordinator &Student; and Trainer Support Officer to join our Canberra & Online Campus team. This role is ideal for someone who enjoys supporting students, coordinating educational programs, building relationships with schools and industry partners, and contributing to a positive and engaging campus environment.

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Excellent communication skills, strong organisational abilities, a sense of humour, and enthusiasm for working with passionate students in a creative and dynamic environment are highly valued.

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In this position, you will undertake and help coordinate the following work as part of the Canberra & Online Campus team:

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Key Responsibilities

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- Coordinating pathway programs including VET in Schools, work experience programs, holidaycourses, beginner workshops, and short courses

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- Supporting the promotion, administration, and growth of pathway programs

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- Building and maintaining relationships with schools, industry partners, and communitystakeholders

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- Providing administrative and pastoral support to students throughout their learningjourney

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- Supporting student engagement, attendance, progression, and successful outcomes

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- Providing administrative and coordination support to trainers and teaching staff

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- Assisting with staff onboarding, training coordination, and professional developmentactivities

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- Supporting day-to-day campus operations, including scheduling, resource coordination,



andfacilities management

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- Maintaining accurate student, academic, and administrative records

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- Assisting with marketing activities, student recruitment initiatives, school outreachprograms, and industry engagement events

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- Working collaboratively with National Administration, Admissions, Finance, and Leadership teams

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- Supporting compliance requirements, quality assurance activities, and organisationalpolicies and procedures

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Essential Skills and Knowledge

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- Strong organisational skills with excellent attention to detail and the ability tomanage competing priorities

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- Excellent written and verbal communication skills

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- Experience in administration, education support, student services, program coordination,or a similar role

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- Ability to build positive relationships with students, staff, schools, and externalstakeholders

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- Experience maintaining accurate records and administrative systems

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- Ability to work both autonomously and collaboratively within a team environment

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- Initiative, problem-solving ability, and a willingness to learn current systems and processes

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- A genuine commitment to providing exceptional student support and customer service

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- Confidence using Microsoft Office 365, particularly Outlook, Word, Excel, and Teams

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- Ability to work effectively with students from diverse social and cultural backgrounds

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- Experience within the Vocational Education and Training (VET) and/or Higher Education sectors

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- Experience coordinating pathway, outreach, engagement, or community programs

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- Knowledge of student support, wellbeing, or pastoral care practices

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- Knowledge of the VET Quality Framework, CRICOS, state funding programs, or other education compliance requirements

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- Proficiency in student management systems, preferably aXcelerate, including student enrolment, record management, reporting, and compliance-related administration

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- Proficiency in learning management systems, preferably Canvas, including course administration, content management, learner support, and monitoring student engagement and progress

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- Relevant tertiary qualification in education, administration, business, student services, or a related field

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- Interest in games, animation, film, visual effects, or creative industries

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Please note:

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- This is a full-time with a 5-month probation period

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- Salary is negotiable based on skills and experience

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- A current Police Check or Working With Children's Check is required

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For more information about the position please contact Chris Higgins, Head of School, @ ***@aie.edu.au

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📌 Pathways Program Coordinator & Student and Trainer Support Officer (Canberra)
🏢 Aie Institute
📍 Canberra