Job Description

Receptionist - Medical and Allied Health Practice

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Your Brain in Mind is a multidisciplinary private specialist clinic located at Westside Private Hospital. We are seeking an experienced and professional Medical Receptionist to join our growing team.

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This is a busy and rewarding role suited to someone who is organised, proactive, detail-oriented, and enjoys providing exceptional customer service in a specialist medical environment. You will work alongside psychiatrists, psychologists, neurologists, and neuropsychologists while helping deliver a high standard of care to our patients.

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The position will initially 3 days per week. As our clinic continues to grow, there will be the opportunity for the role to increase to 5 days per week for the right candidate. The position is available on a part-time or casual basis. Flexibility is key, including the ability to adjust workdays when required and provide short-notice cover for annual or sick leave.

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What you will be doing

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- Welcome patients in a friendly, professional, and compassionate manner.

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- Manage appointments, scheduling, billing, and payment processing.

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- Handle patient enquiries via phone, email, and in person.

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- Prepare, maintain, and update accurate patient records and clinical documentation.

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- Process Medicare, DVA, NDIS, Work Cover,



and other third-party billing where applicable.

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- Support the day-to-day administrative operations of the clinic.

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- Assist the management team with general administration and clinic coordination.

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- Work closely with our clinicians to ensure a smooth and efficient patient experience.

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What we are looking for

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- Minimum 2 years experience as a Medical Receptionist.

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- Excellent customer service and communication skills.

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- Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.

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- High attention to detail and accuracy.

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- Experience using Gentu and/or Zanda practice management software (preferred).

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- Knowledge of Medicare, DVA, NDIS, Mental Health Care Plans, and third-party billing processes.

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- A proactive, positive, and team-focused attitude.

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- Reliability, professionalism, and a willingness to support the wider team.

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- A genuine interest in building a long-term career within a growing specialist clinic.

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We value our employees and strive to create a positive and supportive work environment. You will be working with a small team of dedicated doctors and clinicians in a peaceful environment. We offer competitive remuneration.

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📌 Receptionist - Medical and Allied Health Practice (Brisbane)
🏢 seek.com.au
📍 Brisbane