Job Description

Practice Supervsior / Senior Medical Receptionist- Southside Brisbane

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We are seeking a highly organized and friendly individual to join our medical practice within Southside Brisbane / Logan Suburbs as a Practice Supervisor / Senior Medical Receptionist. As the first point of contact for patients, you will play a vital role in ensuring their experience is positive and efficient.

Your responsibilities will include greeting patients, scheduling appointments, managing phone calls, maintaining patient records, and providing excellent customer service.

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The ideal candidate will report to the practice manager and will provide support to the Practice Manager in managing the day to day admin/operations of the Practice. The role offers the opporutnity to progress into Practice Management role across various Practices that Qualitas Health operates and continues to acquire.

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Skills:

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- Excellent verbal and written communication skills

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- Strong organizational skills with attention to detail

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- Ability to handle multiple tasks simultaneously

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- Basic knowledge of medical terminology is preferred but not required

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- Ability to maintain confidentiality

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Responsibilities:

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- Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit.

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- Schedule appointments accurately using the practice's electronic scheduling system.

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- Answer phone calls promptly and assist callers with inquiries or direct them to the appropriate staff member.

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- Manage patient records by updating personal information accurately in the electronic database.

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- Verify insurance coverage for current patients and update insurance information for existing patients.

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- Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.

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- Maintain cleanliness and organization of reception area including stocking brochures/pamphlets if required.

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- Collaborate with medical staff regarding any changes in appointment schedules or urgent patient needs.

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- Handle incoming/outgoing mail efficiently including sorting correspondence/documents as needed.

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Qualifications:

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- High school diploma or equivalent; additional education/training in healthcare administration is a plus.

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- Experience working in customer service roles is preferred but not mandatory.

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- Familiarity with medical terminology and practices is desirable but not required.

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- Proficient in using computers and electronic health records systems.

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- Excellent interpersonal skills with the ability to communicate effectively with patients, staff, and external parties.

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- Ability to maintain composure under pressure while providing exceptional customer service.

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📌 Practice Supervsior / Senior Medical Receptionist- Southside Brisbane
🏢 Qualitas Health
📍 Brisbane