Reference Number: 53901: Clinical Support Nurse (CSN) - Virtual Emergency Department (VED)
Employment Type: On Going Part Time (PT)
Location: Northern Health (All Campuses)

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour's drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne's North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced Registered Nurses to join the Virtual Emergency Department as part of the nursing education team.

About Northern Health:

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.

Services are provided through our five main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn Centre, and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park and Coburg.

About the Role:

Exciting opportunities exist for experienced Critical Care Registered Nurses to join the Virtual Emergency Department (VED) at Northern Health as a Clinical Support Nurse. This is an opportunity to be part of a dynamic team that flourishes on innovation and ideas.

The VED is a 24-hour service providing video consultations to patients and Healthcare professionals within Victoria.



The Virtual Registered Nurse is responsible for providing timely patient assessment and triage of adult and paediatric patients and providing appropriate healthcare advice in line with the relevant scope of practise and initiate appropriate referral pathways.

The Registered Nurse works as part of a virtual multidisciplinary team, including clerical, pharmacy, nurse practitioners and medical clinicians.

The Clinical Support Nurse (CSN) is an important leader within the Virtual Emergency Department (VED) team, and a role model of excellence in practice and life-long learning. This role is to support the education needs of the VED within Northern Health. The role will support the VED workforce to build capability through staff education and ongoing training and support.

As a member of the VED Education team, this key role will primarily assist in anticipating and responding to the educational needs of the VED within Northern Health. The role will support the VED workforce to build capability through staff education and training support. This role involves supporting performance review by facilitating appropriate appraisal processes and providing formative and summative feedback as required.

Onsite requirements in Epping may be required to facilitate staff education at times and are rostered in advance.

The service operates 24 hours a day, 7 days per week.

The role can be performed onsite or from home. Onsite working space is available at Northern Health, Epping, Victoria.

Work from home set up must be supplied by the individual, and is subject to meeting IT requirements and approval of OHS and must include:

- Minimum of 2 connected screens monitors
- Reliable and fast internet access
- Private and confidential workspace
- Access to make phone calls

To be successful in this role you will have:





- A minimum of four years post registration experience as a Registered Nurse
- Must have current or recent experience working in a critical care nursing environment such as Emergency or ICU
- Critical Care postgraduate qualification
- Relevant experience in clinical education and knowledge of education programs and supervision
- Demonstrated ability to independently undertake comprehensive and timely patient assessments (adult and paediatric)
- Advanced IT skill

Next Steps:

To apply, please click the 'Apply' button and follow the prompts.

Please review the attached for further information.

For further details, please contact: Ella Tunbridge, Nurse Unit Manager - Victorian Virtual Emergency Department at

Shortlisting will commence immediately for this vacancy. If an appropriate candidate is sourced, the advertising may close early, thus we advise you to apply right away.

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.

- Health and Wellbeing programs, including our new 'Thrive' program
- Flexibility in the workplace and extra leave options and support
- An inclusive and culturally safe space
- Access to salary packaging & EAP
- Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.

📌 Clinical Support Nurse (CSN) - Virtual Emergency Department (VED)
🏢 Northern Health
📍 Victoria