Role Purpose:

This remote position serves as the primary operational backbone of the business, taking full ownership of customer communications, lead conversion, route scheduling, and daily administrative operations. Working a split-shift schedule during Australian Western Standard Time (AWST) business hours, the specialist will manage incoming phone/text inquiries, execute sales onboarding, process Square payments, coordinate field staff schedules using Google Maps, and manage social media community lead generation.

Client Overview:

Our client is a rapidly growing subscription-based pet services provider operating in Western Australia. Having scaled rapidly to nearly $500k in annual recurring revenue in just over a year, the business services residential and commercial clients across multiple suburbs with a dedicated team of full time field staff. Focused on aggressive expansion with a long-term multi-million-dollar growth target, they are seeking an Operations & Scheduling Coordinator to manage daily client relations, route scheduling, and sales onboarding.

Schedule:

- Monday to Thursday, 7:00 am to 12:30 pm and 4:00pm to 6:30 pm
- Friday, 7:30 to 11:00 am
- Sunday, 2:00 to 6:30 pm
- Saturdays off
- Australian Western Time (AWST), split shift

Key Responsibilities:

- Customer Support & Phone Operations: Answer inbound calls, texts, and messages promptly to address inquiries, resolve service issues, and build trust with pet owners.
- Sales Onboarding & Upselling: Conduct onboarding calls with prospective leads generated from paid ads, capture property access information, collect payment details, and upsell premium service add-ons.
- Route Scheduling & Staff Coordination: Utilize Google Maps to build efficient weekly service routes, send schedules to field staff every Sunday, and adjust assignments or process refunds when staff call in sick.
- Payment Processing & Accounts Receivable: Process payments via Square, maintain billing records, and follow up on overdue invoices via SMS and phone calls.
- Social Media Lead Generation: Execute organic marketing by posting daily in 50-60 Facebook community groups each evening and responding to comments, likes, and ad inquiries.
- Reputation & Review Management: Solicit, monitor,



and manage Google customer reviews to maintain a strong online brand presence.
- Daily Administrative Reporting: Submit daily email summaries to ownership detailing call metrics, sales closed, upsells achieved, and key operational activities.

Requirements:

- Exceptional Verbal & Written English: Clear, confident phone presence suited for Australian clients and capable of handling sensitive payment collection calls professionally.
- Sales & Phone Customer Service Track Record: Proven experience closing sales leads, overcoming client objections, upselling services, and maintaining patient, empathetic customer interactions.
- Payment Processing & Financial Handling: Comfortable processing credit card payments over the phone, issuing invoices, and managing collection follow-ups.
- Social Media Engagement: Hands-on experience managing Facebook community groups, ad responses, and social media audience engagement.
- Self-Motivated & Independent Execution: High level of self-discipline to manage split-shift hours independently with minimal daily oversight.
- AWST Split-Shift Availability: Ability to adhere strictly to the split-shift schedule across AWST time zones (Perth, WA).

Preferred Qualifications:

- Hands-on experience with Square payment processing, Google Maps route planning, or subscription service workflows.
- Ability to adapt quickly to new cloud tools and light documentation environments.

Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Health insurance coverage for eligible locations

Note:

- Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.





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BruntWork never charges fees for applying or any part of the hiring process-it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email address through the on our official BruntWork website.

Job Category

Administration

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

Mon-Thu 7 am- 12:30 pm / 350pm - 620pm (8 hrs total per day)Keep hours on Friday and Sunday the same stillFriday 730am - 11am (3 1/2 hours)Sunday 2pm - 630pm ( 4 1/2 hours )Thanks

Published on

Aug 11 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

Operations & Scheduling Coordinator

Job Category

Administration

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

Mon-Thu 7 am- 12:30 pm / 350pm - 620pm (8 hrs total per day)Keep hours on Friday and Sunday the same stillFriday 730am - 11am (3 1/2 hours)Sunday 2pm - 630pm ( 4 1/2 hours )Thanks

Published on

Aug 11 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

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📌 Operations & Scheduling Coordinator (Perth)
🏢 Bruntwork
📍 Perth