Federal Hospitality Equipment is seeking a reliable, organised and proactive Warehouse Administration & Dispatch Assistant to join our Victorian warehouse team.
This is a hands-on administration role supporting the day-to-day operation of our busy warehouse. You will work closely with our warehouse, sales and operations teams to ensure customer orders are processed correctly, dispatches are organised efficiently and communication is handled professionally.
Key Responsibilities
- Processing customer sales orders and preparing orders for dispatch
- Coordinating daily dispatches, deliveries and customer collections
- Preparing and processing delivery documentation
- Booking freight and liaising with transport companies
- Responding to warehouse and dispatch-related emails
- Communicating with customers regarding collections, deliveries and order status
- Working closely with the sales team to ensure orders are ready and processed correctly
- Checking order information, stock details and delivery requirements
- Assisting with stock transfers between warehouses
- Updating order and dispatch information in our systems
- Maintaining accurate records and filing relevant documentation
- Following up outstanding dispatches and transport issues
- Assisting with stock and inventory administration
- Supporting the Warehouse Manager with general administrative duties
- Helping ensure warehouse procedures and company processes are followed
- General office and warehouse administration as required
About You
We are looking for someone who is:
- Highly organised with strong attention to detail
- Confident using computers, email and Microsoft Office
- Comfortable working in a fast-paced warehouse setting
- Able to manage multiple orders and priorities throughout the day
- A clear and professional communicator
- Reliable, punctual and willing to take responsibility for their work
- Comfortable communicating with customers, transport companies and internal staff
- Able to identify problems and follow them through to resolution
- A team player who is also capable of working independently
Previous experience in warehouse administration, logistics, dispatch, order processing, customer service or a similar role would be highly regarded.
Experience using SAP Business One, WMS or other ERP/inventory systems would be an advantage; however, training can be provided to the right candidate.