Manager Governance (Privacy) - Temporary chance up to 12 months - based in Sydney CBD + hybrid/flexible working options available

- Up to 12 month Temporary appointment, with possibility to extend or make ongoing if an opportunity arises
- Clerk Grade 11/12 Salary: $154,231 - $178,369+ super, commensurate with experience
- Based in Sydney CBD, with hybrid/ flexible working options available

Lift privacy capability across one of NSW's largest and most complex portfolios

The Department of Customer Service seeks a privacy leader to join Governance, Risk and Assurance as Manager Governance (Privacy).

Reporting to the Director Risk & Compliance, you will both manage a specialist privacy team and drive a lift in privacy capability across DCS diverse services and agencies.

You will set clear expectations, build practical capability and help executives and teams manage privacy risk and incidents.

You will strengthen assurance, guide responses to incidents and data breaches, and embed privacy by design into policy, technology and service delivery.

What you'll be doing
In this role you will:

- Set the direction for privacy governance and lead a coordinated advisory, assurance and capability program across the portfolio using insights and trends to identify systemic risks and drive measurable improvement.
- Ensure legislative and policy obligations are transparent in practical standards, tools and guidance that business areas can apply.
- Lift the privacy capability of leaders, project teams and frontline functions through targeted education, coaching and communities of practice.
- Provide authoritative, risk-based advice on complex privacy matters, emerging issues and major strategic decisions.
- Strengthen oversight of privacy impact assessments, incidents, data breaches, controls and remediation.
- Partner early with digital, data, policy and service teams to embed privacy by design into transformation initiatives.
- Lead, coach and develop a high-performing team of privacy professionals.

About you




You are a pragmatic focused leader who can turn complex privacy requirements into sustained organisational capability.

You bring:

- Substantial experience in privacy, risk, legal or comparable functions in a complex environment, and inleading teams and delivering through others.
- Deep knowledge of privacy legislation, governance frameworks and contemporary privacy practice.
- A track record of designing and lifting capability.
- Strong judgement and ability to navigate ambiguity, competing priorities and sensitive issues including by influencing senior leaders and building trusted partnerships
- Relevant tertiary qualifications or significant professional experience in privacy or a related field.

Why join us?
At DCS, you will shape how privacy helps deliver essential services to millions of people across NSW. This is an opportunity to move the organisation beyond compliance-building consistent practice, stronger accountability and confidence to manage privacy risk well. Your work will directly support public trust, responsible innovation and better customer outcomes.

We offer:

- Flexible and hybrid working arrangements.
- Meaningful work with enterprise-wide impact.
- Professional development and leadership opportunities.
- A supportive and inclusive workplace culture.

What we need from you
To start your journey towards joining our team, please click on the link below and attach an up to date resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills.





A talent pool may be created to fill future ongoing or temporary opportunities.

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Nicole Turner via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 10am Thursday 27th August

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Manager Governance (Privacy) (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney