Make a real impact helping job seekers every day!

Are you an experienced Employment Services professional with a strong understanding of claims, compliance and government-funded employment programs? Join our dedicated Post Placement Support team and help people navigate, maintain and succeed in sustainable employment.

About the Role..

As a Post Placement Support Consultant, you will play a key role in supporting participants to retain their employment outcomes while ensuring all program requirements, documentation and claims obligations are met.

Working within FSA’s Workforce Australia Services Integrated Employment Service Model, you will build, manage and develop strong relationships with participants and employers to deliver sustainable employment outcomes.

A significant component of this role is the accurate administration and management of employment services claims, ensuring evidence, records and supporting documentation are complete, accurate and compliant with Department requirements. You will be responsible for maintaining high-quality participant records and identifying opportunities to maximise eligible claims while ensuring all claims are appropriately substantiated.

Working within a multidisciplinary community services environment, you will provide individualised post-placement support to participants and employers while maintaining a strong focus on compliance, claims integrity, data accuracy and contractual requirements.

What We’re Looking For:

- Minimum 1–3 years’ experience in Employment Services, ideally within Workforce Australia or a similar government-funded program.

- Demonstrated experience with employment services claims is highly desirable, including understanding claim requirements, evidence, eligibility and supporting documentation.

- Strong understanding of Department guidelines, contractual requirements and compliance obligations.

- Experience maintaining accurate participant records and ensuring documentation is complete and audit-ready.





- High-level administration skills with a strong focus on claims accuracy, compliance and attention to detail.

- Ability to identify and follow up outstanding evidence and documentation required to support claims.

- Ability to identify potential compliance or claims issues and take appropriate action to resolve them.

- Solid organisational skills and the ability to manage competing priorities within a high-volume workplace.

- Understanding of the issues and challenges facing participants and employers.

- Knowledge of local community agencies and the ability to identify and coordinate appropriate services for participants.

- Demonstrated experience in a call centre, customer service or employment services environment, ideally within government or community services.

- Strong verbal and written communication skills, with the ability to engage participants and employers with empathy and professionalism.

- Proficiency using Microsoft Office and client management systems, including systems such as ESS, WebB, WFA Online and JobReady.

- Ability to work independently while contributing effectively to a collaborative team.

- Strong commitment to confidentiality, privacy and respectful client engagement.

- Excellent prioritisation and time management skills, with a friendly, calm, measured and proactive approach.

- A commitment to achieving first-time resolution and maintaining high-quality outcomes in a high-volume operating environment.

- Demonstrated and proven lived values aligned with ours – Compassion, Accountability, Respect and Empowerment (CARE), with Integrity and Positivity.

- Ability to obtain a Working with Children Check and National Police Check (NPC)



clearances.

Why you’ll love working for us:

- Rewarding work that changes lives

- Supportive and dynamic team environment

- Opportunities for professional growth

- Annual leave loading 17.5%

- 87.7% employee satisfaction

- Professional development and training opportunities

- Corporate discounts through Employment Hero (e.g. Movie tickets, JB HiFi, Uber Eats, Coles & Woolworth's)

About Family Services Australia (FSA)

Join a growing Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors.

FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams.

Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 157,884 OoS (2024).

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Robust and Connected.

If you are committed to achieving this exciting life and career opportunity in joining our family at work, please ‘Apply Now through see’ by submitting a current resume, cover letter and address the selection criteria

Early applications are encouraged!

For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant ••••@familyservices.org.au.

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.

📌 Post Placement Support Consultant - Labrador
🏢 Family Services Australia
📍 Labrador