Diagnostic Technical Support Specialist – Automotive (OEM)

We are Australia's fastest growing automotive brand , expanding rapidly across our dealer network and product portfolio.

We are seeking a Technical Support Specialist with strong diagnostic capability and a genuine interest in modern vehicle systems. This role suits a technician who enjoys problem-solving, working with advanced electronics, and supporting other technicians to resolve complex faults.

You will work across a wide range of systems including ADAS, body control modules, vehicle networks, and software-driven platforms , while gaining exposure to OEM-level diagnostics, factory systems, and new model launches.

This is not a customer call-centre or IT support role . It is a hands‑on technical position supporting dealership technicians in a growing OEM workplace.

About the role

We are Australia's fastest growing automotive brand , expanding rapidly across our dealer network and product portfolio.

We are seeking a Technical Support Specialist with strong diagnostic capability and a genuine interest in modern vehicle systems. This role suits a technician who enjoys problem-solving, working with advanced electronics, and supporting other technicians to resolve complex faults.

You will work across a wide range of systems including ADAS, body control modules, vehicle networks, and software-driven platforms , while gaining exposure to OEM-level diagnostics, factory systems, and new model launches.

This is not a customer call-centre or IT support role . It is a hands‑on technical position supporting dealership technicians in a growing OEM environment.

What you’ll be doing

- Provide technical support to dealer technicians on diagnostics and repair procedures

- Assist with fault diagnosis across systems including ADAS, body control modules (BCM), powertrain, chassis,



and infotainment

- Use OEM diagnostic tools and software to analyse faults, read live data, and guide repairs

- Support electrical diagnosis including CAN / LIN communication, sensors, actuators, and control modules

- Escalate complex technical cases to senior technical and factory teams where required

- Support technical readiness for new model launches and technical updates

- Assist with technical training and technical guidance to dealer technicians

- Maintain accurate technical case records, notes, and reports

- Identify recurring technical issues and provide feedback to improve product quality

What we’re looking for

- Qualified automotive mechanic or auto electrician (or equivalent experience)

- Dealership experience diagnosing and repairing modern vehicles

- Strong interest and aptitude for diagnostics and electrical fault finding

- Working knowledge of modern vehicle systems, including:

- ADAS (radar, cameras, calibration)

- Body control modules (BCM)

- CAN / LIN vehicle networks

- Infotainment and software updates

- Sensors, actuators, and control units

- Comfortable using diagnostic tools, wiring diagrams, and technical documentation

- Clear communicator able to explain technical concepts logically

- Well organised, detail-focused, and comfortable managing multiple cases

- Holds (or is eligible to hold) a valid automotive repairer’s licence

- Willing to travel occasionally for dealer support or training

Why join us

- Join Australia’s fastest growing automotive brand

- Work with modern vehicle technology and OEM diagnostic systems

- Exposure to new model launches and factory technical processes

- Clear development pathways into advanced technical, training, or product roles

- Hybrid working environment

- Competitive remuneration and tools of trade

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📌 Diagnostic Technical Support Specialist – Automotive (OEM) (City of Canada Bay Council)
🏢 Chery
📍 City of Canada Bay Council