The University of Sydney is seeking a Senior Manager, Complaints Policy and Reform to lead the organisation's complaints policy and reform agenda. The role combines strategic thinking with hands-on delivery, drafting policies and procedures, developing frameworks and engaging stakeholders to support improvements across complaint management functions.
You will influence organisation-wide reform, provide strategic advice on governance and regulatory matters, and drive consultation to strengthen
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📌 Policy Reform Leader: Complaints & Governance (City of Sydney)
🏢 University Of Sydney
📍 City of Sydney
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