Employment Type :PermanentPart Time
Position Classification :Technical Assistant Grade 2
Remuneration :$66,939.37 - $69,503.42 per annum + Superannuation
Hours Per Week :24
Requisition ID :REQ
Location: John Hunter Hospital
Applications Close: 23 August 2026 - 11:59pm

About the opportunity

NSW Health Pathology is seeking a Product Customer and Support Officer to work as part of a dynamic team providing support to the Point of Care Testing (PoCT) coordinators, laboratory and clinical staff, in NSW Health hospitalsacrossmetropolitan and regional NSW.

In this role you will provide administrative support within the team, with interested applicants able to expand their skills in training delivery and technical support, under the supervision of PoCT Coordinators.

The PoCT team has a patient focused approach, with the goal of developing individual team members to form and contribute from their unique interests.

What you'll be doing

To perform, under supervision, a range of scientific, technical and customer support services for laboratory-based and clinical staff, to deliver a patient-focused service.

What we can offer you

- Financial Perks - Generous salary packaging options and other fringe benefits
- Work-life Balance - Up to 12 additional days off per year in addition to Annual Leave (for full-time employees)
- Professional Growth - Learning and development opportunities, including in-house training with RTO My Health Learning
- Health & Wellbeing - Fitness Passport gym discounts and Employee Assistance Program (EAP) for staff and families.

- Qualifications in a related field of science with subjects relevant to Pathology and/or extensive work related experience.
- Ability to work independently and within a team environment with the ability to maintain high quality work output while managing competing priorities.
- Demonstrated organisational skills with the ability to prioritise work and manage competing priorities.




- Demonstrated problem solving and analytical skills combined with the ability to investigate and resolve general issues within the laboratory environment.
- High level interpersonal skills and demonstrated ability to communicate, consult and negotiate with key stakeholders at all levels, preferably in a laboratory environment.
- Experience and/or understanding of quality assurance and quality control principles.
- Demonstrated high level of PC skills, including being able to use programs like word processing and spread sheets and/or a laboratory information system.
- Current unencumbered NSW (Class C) drivers licence and the ability / willingness to work across various locations / sites as required.

More principles and policies are being established to support hiring managers identify AI formed responses. We may not progress applications if we don’t feel you have spoken to your own experiences and demonstrated your capabilities without AI assistance.

Information for applicants

NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity.

NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers, promoting equal opportunities for all to succeed. Please reach out if you need adjustments.

NSW Health Pathology is committed to growing the Aboriginal workforce in public health. For Aboriginal candidates, support is available through the Stepping Up website

You must have valid working rights in Australia for the duration of the appointment to be eligible to apply.

All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2026_004 for more detail. The preferred candidate may be required to undergo a functional assessment prior to appointment.

An eligibility list may be created for similar vacancies in the future.

- We encourage applicants to submit responses that reflect their own experiences and perspectives

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📌 Product Customer and Support Officer (Newcastle City Council)
🏢 NSW Health
📍 Newcastle City Council