Service Advisor / Receptionist, City Kia (Richmond)

City Kia growing and expanding into a new state of the art facility and is seeking an enthusiastic and customer-focused Service Advisor to join our award-winning service team.

At City Kia, we pride ourselves on delivering exceptional customer experiences and maintaining a supportive, team-oriented workplace. This is an exciting prospect to build a rewarding career with one of Australia's leading automotive brands.

About the Role

As a Service Advisor, you will be the key point of contact for customers throughout their service journey, ensuring a seamless and professional experience from vehicle drop-off through to collection.

Key Responsibilities

- Welcome customers into the service department and provide outstanding customer service
- Act as the primary contact for customers throughout the servicing process
- Schedule service bookings and manage customer appointments
- Prepare repair orders, service documentation, and invoices
- Communicate repair progress, recommendations, and completion timeframes to customers
- Coordinate with technicians and workshop staff to ensure efficient workflow
- Maintain accurate customer and vehicle records




- Learn and follow Kia service processes and manufacturer standards

About You

- The successful candidate will preferably have:
- Previous Service Advisor experience (preferred but not essential for the right candidate)
- Strong customer service and communication skills
- Confidence interacting with customers in a professional manner
- Sound computer and administration skills with the ability to work across multiple systems
- Excellent organisational and time-management abilities
- A positive attitude and willingness to learn
- Ability to thrive in a fast-paced team environment
- A current and valid driver's licence
- Previous Kia experience will be highly regarded

What's in It for You?

- Factory and manufacturer training opportunities
- Brand new service office and showroom facilities and working environment
- Supportive and respectful team culture
- Competitive remuneration package
- Individual and team incentive programs
- Career progression and professional development opportunities
- Opportunity to work with one of Australia's fastest-growing automotive brands

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📌 Service Advisor / Receptionist, City Kia (Richmond) (City of Yarra)
🏢 City Automobiles
📍 City of Yarra