AO4 Program Officer (Digital Solutions)

Location: Nerang, QLD
Contract: 12 months, with possible extension
Pay: $67.27 - $73.72 p/h including super
Work type: Full-time
Work arrangement: Hybrid, with specific arrangements agreed with your supervisor on a case-by-case basis
Police check: A National Police Check is required

About the Role

Join our State Government client in a practical digital solutions role supporting an operational infrastructure workplace. You will build, configure and support Microsoft 365 solutions that improve business processes, collaboration and information management. The work is hands-on across SharePoint Online, Power Apps and Power Automate, with plenty of contact with the people who use what you build.

What You'll Be Doing

- Develop and maintain SharePoint Online sites, libraries, lists and content solutions
- Configure permissions, metadata, document libraries and content structures
- Build Power Apps and Power Automate workflows and automations
- Support Microsoft 365 business systems and digital solutions
- Analyse business processes and identify opportunities for digital improvement
- Gather and document business requirements
- Support testing, implementation and ongoing enhancements
- Troubleshoot issues and provide technical advice to users
- Create user guides, system documentation, procedures and training material
- Support information management,



records, governance and cyber security requirements
- Deliver user training and ongoing support
- Work with stakeholders to make sure solutions meet real business needs

What You Bring (Essential Criteria)

- You've worked hands-on with SharePoint Online, Power Apps, Power Automate and Microsoft 365
- You've supported, administered or developed business systems and digital solutions
- You can configure SharePoint Online permissions, libraries, metadata and content structures
- You can build low-code solutions using Power Platform tools
- You've analysed business processes and turned improvement opportunities into practical digital solutions
- You can troubleshoot technical issues and explain solutions to non-technical users
- You've supported testing, implementation, documentation and user adoption
- You're organised enough to manage several competing tasks
- You're an Australian citizen
- You can complete a National Police Check

Nice to Have (Desirable Criteria)

- Strong experience developing and administering SharePoint Online solutions
- Strong experience developing Power Apps and Power Automate solutions
- Digital solutions experience in government, transport or infrastructure environments
- Experience supporting information management and records requirements

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📌 Program Officer (Digital Solutions) (City of Gold Coast)
🏢 Effective People
📍 City of Gold Coast