Talenza is partnering with a well‑established Australian institution undertaking the implementation of a new enterprise payments platform as part of a broader digital and customer modernisation program. We are seeking an experienced Change Manager to lead delivery‑side change execution across this business‑critical payments transformation. This is a high‑visibility program impacting revenue flows, finance operations and customer‑facing processes.
The Role
Working closely with Technology, Finance, Risk and Customer teams, you will:
- Execute change and engagement activities aligned to the payments platform rollout
- Drive stakeholder alignment across Finance, Operations and Digital teams
- Conduct and refine impact assessments across affected business units
- Lead business readiness and transition activities
- Support operational process uplift aligned to new payment flows
- Facilitate workshops with senior and operational stakeholders
- Track adoption, behavioural change and risk mitigation
- Ensure compliance and control requirements are embedded
This role requires a pragmatic operator comfortable working across both technical and business stakeholders in a regulated, member‑based setting.
You
- Demonstrated Change Management experience delivering enterprise system implementations
- Experience supporting payments, billing or financial platform transformations
- Strong stakeholder engagement capability across Finance, Technology and Operations
- Experience operating within regulated or complex enterprise environments
- Proven ability to drive adoption across cross‑functional teams
- Strong facilitation and communication capability
- Experience within academia, medical institutions, not‑for‑profit or member‑based organisations highly regarded
- Prosci / ADKAR exposure desirable