Join a growing ServiceNow Elite partner, get trained and deliver scalable solutions & drive platform excellence across multi-client environments.

- #4 Best Place to work in Australia. Hybrid flexible work.
- Work across multiple customers environments, SNOW instances and various modules.
- Training provided, certifications paid for. Learn & Grow!

Who you’ll be working with

At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.

What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.

We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons.

We live by the AC3 way - Work Wise, Work Humble, and Work Honest.

About the role

The ServiceNow Administrator sits within the ServiceNow Up-to-date Run Team and works closely with other teams to convert customer needs into functional solutions.

In this role you will:

- Build, test, maintain, and enhance ServiceNow solutions
- Support internal and external customers with technical guidance
- Manage technical backlogs and deliver enhancements
- Ensure consistently high service levels

AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply.

What you’ll do





- Develop a deep understanding of both internal and external customers
- Maintain excellent service levels andresponsiveness
- Ensure frequent and clear communication for all requests and incidents
- Act as a “ServiceNow evangelist” raising awareness of the platform capabilities and encouraging adoption
- Contribute to customer-facing artefacts that simplify technical concepts
- Maintain and enhance ServiceNow instances (patching, configuration, optimisation)

What we’d love to see?

- 1-3 year experience administering and supporting ServiceNow platform (ITSM, ITOM, HRSD, CSM, etc.)
- Experience working in an ITIL environment
- Strong understanding of configuration vs customisation best practices
- Experience managing multiple tasks in a busy environmentStrong stakeholders communication and customer service skills
- A proactive, customer-first mindset
- ServiceNow CSA and ITIL certifications a plus
- Willingness to learn and grow

What will you gain?

- Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month*
- A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
- Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
- Access to career development opportunities, that helps some 30 AC3ers progress year on year.
- Flexible Hybrid work options and real work life integration
- Convenient CBD location with modern office

Even if you don’t check every box, your passion and curiosity matter. If this role excites you, we would love to see your application.

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📌 ServiceNow Administrator (City of Sydney)
🏢 AC3
📍 City of Sydney