We’re looking for a friendly, reliable Guest Service Agent to join our front office team and help deliver outstanding guest experiences.

As a Guest Service Agent, you’ll be the first point of contact for our guests, creating warm first impressions and ensuring every stay runs smoothly from arrival to departure.

About the role

- Welcome guests and manage check-ins and check-outs with confidence and efficiency
- Handle guest enquiries and requests in person, by phone, and via email
- Work closely with housekeeping and other departments to ensure rooms are ready and guest needs are met
- Process payments and reservations accurately
- Resolve issues calmly and professionally, always focusing on guest satisfaction

About you

- Has a genuine passion for customer service and hospitality
- Is well-presented, professional, and friendly




- Has strong communication and organisational skills
- Is comfortable working independently and as part of a team
- Has good attention to detail and can manage multiple tasks at once
- Has local knowledge or a willingness to learn and share recommendations with guests

Previous hotel or customer service experience is preferred, but not essential for the right candidate.

What we offer

- A supportive and welcoming team environment
- Ongoing training and development
- A varied role with opportunities to build your hospitality career
- Adaptable roster options (including weekends and evenings)

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📌 Guest Service Agent (Casual) (North Sydney Council)
🏢 Quest North Sydney
📍 North Sydney Council