About :Our clientis a multi-award winning and very well renowned company. The company is amongthe fastest growing companies and expanding the team to fulfil its growth andwe need people who have positive multi-tasking skills and can help deliver highlevel of support
The primary responsibility for the role of Service Desk Engineer is toprovide Level 1 and Level 2 technical support for clients. Our support willinclude Mobile support (training provided) and desktop/systems support (expectsome experience in this area).
Key responsibilities for this role:
- Triage and resolvelevel 1 and 2 technical supportrequestsvia phone, email, onsite or through remote tools in a customer focusedmanner.
- Ensures timely resolution or escalation of incidents, and promptlycommunicate on progress to end-users.
- Log requests correctly into the PSA with appropriate parameters andwith detail.
- Log time spent on tickets correctly into the PSA.
- Update and maintain the knowledge base diligently.
- Provide after hours on call support as needed.
Attend client sites and provide face to face support if/whenrequired.
Key requirements for this role:
- 1-2 years’ experienceworking on a service desk.
- Experience working for anMSPis ideal.
- Industry specific certifications is preferrable (e.g. Microsoft,Azure etc)
- We are looking for someone with the following skill set:
- Across the board intermediate knowledge of various technologiesincluding but not limited to:
- Active Directory
- Microsoft Exchange
- Microsoft Office 365
- SharePoint
- Windows Desktop
- Troubleshooting of systems from hardware level up (workstations,network devices,
- storage)
- Endpoint Security (e.g.: Webroot or Sophos or Microsoft Defender)
- Knowledge of Wired/Wireless Networking (e.g., Switches, AccessPoints, etc)
- Must beAus CitizenorPR
- Additionally any experience in Microsoft Intune or VMWare WorkspaceOne (iOS/Android) would be preferable but not required. We will providecomplete training on these platforms and all other platforms in use bySolve.
On Offer:
- Full time role + Competitive Remuneration
- Great culture
- Great learning and growth potential
A career path for the right candidate
Other titles for this role in other organisationmight be: L2 Engineer,L1 Engineer, Desktop Support