Parliament of NSW is seeking a Service Desk Analyst to provide broad-ranging IT user support across the Parliament's network and infrastructure in Sydney. You will resolve first-line issues and determine escalations as needed, in both fixed service desk and offsite settings.
The role requires experience in IT customer support, solid knowledge of Windows operating systems and hardware, and familiarity with Microsoft 365. A roster for extended support on Parliament Sitting Days is required.
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📌 IT Service Desk Analyst — Frontline User Support (City of Sydney)
🏢 Parliament of NSW
📍 City of Sydney
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