About the Role

Reporting to the Operations Manager, you will be responsible for providing excellence in customer service as part of our 24-hour Monitoring Operations Centre.

Job Type: Full time hours: 38 per week

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Penalty rates

You will have demonstrated:

- Commitment to the provision of premium client service
- Willingness to take on new challenges
- Excellent communication (oral and written)
- The ability to work autonomously

Whilst the role can be diverse, your main responsibilities include:

- Responding to signals generated by KSA Systems
- Phone or email interaction with our end clients
- Dispatching service requests to appropriate personal (via phone & email)

Why Join Us?

In return, you will be part of a great team, which values its employees and provides opportunities for career growth.



Our Monitoring Centre is operational 24 hours / 7 days a week so we need your flexibility to work a rotating roster to cover this from Monday to Sunday. In return we offer:

- 5 weeks annual leave
- Good work life balance with 8 hour shifts and many weekends off
- One RDO per roster cycle
- Opportunity for overtime
- Amazing team culture
- Drivers Licence and your own transport are essential, as there is no public transport after hours

To be eligible for this position you must be an Australian Citizen or resident

You must be fully vaccinated

For more information, contact our Operations Manager directly for a confidential discussion, during business hours on 7***.

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📌 Control Room Operator (City of Ryde)
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📍 City of Ryde