The HR Ally is seeking an experienced Senior Specialist - Contact Centre Platforms to support and maintain enterprise contact centre environments in Sydney. You will work hands-on with Avaya and Verint platforms to ensure high availability and service excellence.
Responsibilities include L2/L3 operational support, monitoring performance, incident resolution within SLAs, ITIL processes, and coordinating with cross-functional teams. Solid communication and stakeholder management are essential.
#J-18808-Ljbffr
📌 Sydney-based Senior Specialist, Contact Centre Platforms (City of Sydney)
🏢 The HR Ally
📍 City of Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.