What will your day look like?

- Manage
and develop customer relationships and perceptions to achieve mutual
goals.

- Product
design and gap analysis to standard product functionality.

- Liaise
with onshore and offshore development teams to deliver robust solutions on
time.

- Demonstrate
the ability to plan, prioritize and organize your time, project schedules
and multiple project activities.

- Serve
as a bridge between stakeholders in business and technology. Collaborate
with stakeholders to analyse and validate business requirements

- Communicate
concepts to both technical and non -technical stakeholders

- Participate
in user meetings to gain understanding of customers’ processes,
requirements, and issues to offer solutions and continuous enhancements

- Participate
and understand all the project phases
(Planning/Designing, Development/Configuration, System Test,
Integration, Functionality Testing and UAT, Deployment, Post -go live
support/Hypercare) in an agile SaaS environment

- Drive
and/or participate in the requirements confirmation discussions /
requirements gathering workshops

- Run
workshops with stakeholders and leaders to analyse and design solutions
for associated business processes and applications. Handle gaps
detected during prototyping.

- Work
with the business to design or evaluate a breakdown of businesses
processes to identify and link functional and non -functional requirements.

- Collect
information, analyse requirements and solve problems, providing technical
and operational support.

- Manage
and engage stakeholders including customers and vendors. Build
relationships, networks, vendor contracts, etc.

- Perform
fit -gap analysis as needed: Analyse and assess the feasibility of
stakeholder requirements, impacts and gaps in the standard delivered
functionalities of SAP SuccessFactors and extended applications (including
ServiceNow).

- Configure
and implement SuccessFactors prototypes to meet business requirements, and
participate in overall configuration management

- Participate
in the accurate updating of Configuration Workbooks

- Perform
unit testing and drive and/or participate in User Acceptance Testing and




System Integration Testing as needed. Participate in defect
management of issues identified

- Conduct
system walkthroughs / demos to explain the current configuration
functionalities of each iteration

- Participate
in the data conversion
process (extraction -transformation -loading) as applicable

- Assist
with cutover planning and execution

- Responsible
for the knowledge transfer of business implications and detailed
requirements to the application developer(s), project manager(s) including
status reporting as required.

- Provide
post go -live support and application maintenance support

- Take
active responsibility for agreeing on Resolution dates and resolving open
queries

- Participate
in identifying areas for improvement / best practices

- Identify
and analyse risks and issues for the program or project portfolio in
conjunction with project managers.

Client Relationship Development
and Management

- Build
long -term relationships with key stakeholders

- Managing
stakeholder relationships and communications at all stages of the project.

- Continuously
support the development of our service offering and value proposition for
the T&C; Technology team.

- Collaborate
with Subject Matter Experts across the business to extract required
knowledge

Must Have:

- Extensive
Implementation / Support experience in SAP SuccessFactors Employee
Central, Talent Management and Development.

- Extensive
Data experience in SAP SF and HR IT, People Operations.

- Good
working knowledge of ServiceNow HR Service Delivery Module and Employee
Centre

- Moderate
experience as a Human Resource business user, or another HR role.

- At




least 3 implementations of SAP SuccessFactors working as a Talent
Management (Performance and goals, Succession and Learning and
Development) lead functional consultant.

- Understanding
of the unified SuccessFactors solution and the touch points with other SF
modules (e.g. Learning, Talent, Recruiting etc.).

- Experience
in all aspects of SuccessFactors HCM implementation/Continuous Improvement
including requirements gathering, fit or gap analysis, functional design
development, user acceptance testing, training and deployment activities

- Experience
on working with stakeholders on requirements and business process
definition, Software Development/Systems Integration and Application
Support

- Ability
to document and present solutions using various methods (people facing,
presentations, and demos)

- Knowledge
of HR business process design and development

- Previous
consulting experience working with global companies / Exposure to Internal
project work

- Good
analytical skills to help our stakeholders to find best solutions for
their business requirements

- Good
interpersonal skills, including strong verbal and written communication

- Able
to work under pressure without any supervision, and a positive team player

- Proven
ability to work creatively and analytically in a problem -solving
environment.

- Excellent
leadership and interpersonal skills.

- Planning
and coordinating of own and/or team's work activities to meet commitments
and quality expectations.

- Strong
communication skills (speaking, writing, listening)

- Excellent
presentation, communication and negotiation skills

- Good
knowledge of HCM concepts and HR processes

- Employee
experience mindset and human centred design principles

Here’s what you’ll need:

Experience, Expertise and
Certification/s:

- SAP
SuccessFactors Talent Management module

- SAP
SuccessFactors Succession and Learning and Development

- SAP
SuccessFactors Employee Central module a plus

- Clear
understanding of the data elements and structures underlying