Job Description

Townsville North Queensland and enjoy a rewarding lifestyle and career — think weekends on Magnetic Island and evening strolls along The Strand.

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Are you ready to bring your technical skills into a customer-facing role with automotive brands like MG, KIA, LDV and Mitsubishi? If you're passionate about cars, delivering exceptional service, and growing your career in a supportive and exciting environment — this is the opportunity for you.

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What's on Offer

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- Full-time position | Monday to Friday, 7:30 AM – 5:30 PM

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- Salary + Uncapped Bonus (OTE)

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- Career growth through structured brand training

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- Gym memberships and health & wellbeing programs

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- Supportive social culture with active events calendar

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- Staff discounts across thousands of retail partners

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About Us

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Pickerings Automotive Group is one of Queensland's largest privately-owned automotive dealership networks, representing 14 leading vehicle manufacturers. We proudly service a broad portfolio of brands — from prestige European makes to niche manufacturers — and operate across Queensland and the Northern Territory.

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Our commitment to quality, innovation, and customer experience has made us a market leader, and we're now growing our Service team.

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About the Role

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As a Customer Service Advisor, you'll be the vital link between our customers and workshop teams. This role suits someone with either a mechanical background or strong customer service experience — and a passion for delivering premium service.

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You'll work alongside expert technicians, brand professionals, and service administrators to provide a seamless,



high-quality customer experience.

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Key Responsibilities

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- Act as the main point of contact for service customers

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- Coordinate service bookings, vehicle pick-up/drop-off, and cleaning

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- Keep customers informed with clear and timely updates

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- Ensure accurate recording of services, costs, and customer concerns

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- Identify upselling opportunities for additional services or products

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- Collaborate with technicians and parts teams to ensure efficiency

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What We're Looking For

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- Strong customer service background (automotive, retail, or fast-paced industry)

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- Excellent interpersonal and communication skills

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- Undertake administrative tasks

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- Ability to multitask and stay organised under pressure

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- Valid open manual driver's licence with clean driving history

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- Experience as a Service Advisor in a dealership

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- Mechanical or technical knowledge of vehicles

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You are:

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- Energetic, positive, and solutions-oriented

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- Professional and well-presented

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- Passionate about customer experience and cars

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- Keen to grow with brand training and career development/n Why Join Us?/n

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- Work for prestige brands and become a brand expert

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- Enjoy work-life balance with Monday to Friday hours

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- Access health, wellbeing, and fitness benefits

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- Join a team with a strong culture and explicit development pathways

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- Build a future in an exciting, stable, and growing industry

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All applications are treated in strict confidence. Only shortlisted candidates will be contacted.

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📌 Customer Service Advisor - In Training (Townsville)
🏢 Pickerings Auto Group
📍 Townsville