Key Responsibilities(but not limited to) as a GSA:

- Meet and greet all guests at the front desk.

- Process check-ins and check-outs, assign rooms, and handle payments.

- Manage hotel reservations via phone and email.

- Maintain the lobby area at all times.

- Attend to all guest requests while on duty.

- Assist the duty manager with guest services during your shift.

- Learn essential brand information and present it to guests when needed.

- Answer guest queries and provide suggestions for the local area.

- Handle guest complaints promptly and efficiently, ensuring guest satisfaction.

- Coordinate with housekeeping to ensure rooms are ready for guests upon check-in.

- Monitor room availability and manage overbooking situations.

- Maintain accurate guest records and update information in the system as needed.

- Provide concierge services, including arranging transportation, booking tours, and making restaurant reservations.

- Ensure compliance with all health and safety regulations.





- Conduct end-of-shift reports and balance the cash drawer.

- Train and assist new front desk staff as needed.

Availability:

- Availability for 7 days per week including weekends.

- Reception operating hours: 07:00am to 11:00pm.

- Must be available to work any required shifts (morning or evening).

Essential Skills and Experience:

- Minimum 1 year of experience in front desk services in a similar type of hotel or industry.

- Excellent customer service skills with a 5-star service attitude.

- Solid problem-solving skills.

- Proactive and initiative-taking.

- Exceptional interpersonal skills with the ability to deliver a memorable guest experience.

- Professional telephone mannerisms and a friendly, welcoming attitude.

- Basic proficiency in computer systems, Microsoft Office, databases, and the ability to quickly learn and use relevant business systems.

- RMS preferred but not essential.

📌 Guest Service Agent (Adelaide)
🏢 Quest Apartment Hotels
📍 Adelaide