- $150k + super + performance based bonus
- Company vehicle or allowance
- Genuine autonomy to lead the day-to-day business
- A genuine step into whole-of-business General Management for the right senior operational leader
- Direct influence over financial, operational, people and commercial performance
- Opportunity for the scope and rewards of the role to grow as the business develops

Our client is an established and growing trade and services business with a strong reputation across the Hunter Region. With experienced office and field teams, an established customer base and significant opportunity for continued growth, the business is entering its next stage of development.

Due to continued growth and success, an exciting chance has become available for an experienced and driven General Manager to join their leadership team.

As the General Manager, you will play a pivotal role in shaping the future success of the business. Taking ownership of the overall leadership, management and performance of the organisation, you will be responsible for delivering strong financial, commercial, operational, people, customer and compliance outcomes.

As General Manager, you will take ownership of the day-to-day leadership, management and performance of the business, delivering strong financial, commercial, operational, people, customer and compliance outcomes. This is a hands-on leadership position where you will improve profitability, strengthen operational delivery, drive sales performance, build a high-performing team and ensure the business is positioned for sustainable growth.

For an experienced Branch or Operations Manager ready for their next step, this role offers the opportunity to take ownership across an entire organisation — including finance, operations, sales, people, systems and business performance.

Working closely with the Managing Director, you will translate strategy into execution, set priorities, drive accountability and ensure the business performs consistently week to week. You will have genuine autonomy to lead the day-to-day business within agreed parameters and bring recommendations on emerging risks, opportunities and strategic matters.

The role:

- Protect and strengthen customer experience, brand reputation, reviews, referrals and repeat business.
- Own sales performance and pipeline outcomes to achieve revenue, gross profit, net profit and sustainable growth.
- Manage operational performance across scheduling, procurement, warehouse and field delivery using KPIs, job debriefs, operational registers and regular review rhythms.
- Ensure all jobs progress efficiently through planning, scheduling, installation and closeout,



with bottlenecks identified and resolved early
- Build and execute annual business plans, sales objectives and operating budgets
- Lead and hold department leaders accountable through clear expectations, KPIs, coaching and timely management of underperformance.
- Maintain control and visibility of major projects so scope, timelines, resources, risks and profitability are tracked, escalated and actioned by the responsible roles.
- Use budgets, forecasts, workload and labour capacity to anticipate risks, resourcing needs and investment requirements before they impact business performance
- Track committed work, work in progress and unbilled revenue to maintain visibility over future revenue, cashflow and delivery capacity.
- Protect approved revenue, gross profit, net profit and cashflow targets by controlling margin, labour and material costs, cashflow timing and financial risk through the responsible roles
- Look beyond current results to understand what is coming over the next 1–3 months and act early on emerging gaps in revenue, capacity, profitability or resources.
- Use operational trends to improve SOPs, workflows, training and accountability to strengthen delivery performance.
- Communicate operational priorities, performance trends and required improvements to the field team so trades understand expectations and deliver work safely, efficiently and to standard.
- Protect the business by ensuring WHS, compliance, licensing, funding, renewals and risk management obligations are controlled, assigned and completed within required timeframes.
- Provide the Managing Director with clear visibility of business performance, priorities and risks, bringing recommended solutions rather than simply escalating problems.

What we're looking for:

Essential

- Significant experience in a General Manager, Operations Manager, Branch Manager or comparable senior leadership role. We are open to a high-performing operational leader ready to step into their first GM position.
- Strong commercial acumen and meaningful exposure to P&L; and financial performance, including revenue, margin, profitability, labour/material costs and cashflow.
- Experience in a trade, construction, electrical or service based business
- Demonstrated P&L; ownership, financial performance and margin management capability




- Demonstrated ability to lead office and field teams, build high performance and drive accountability
- Strong business systems and reporting capability, with the ability to use data to improve performance and decision-making
- Ability to connect sales pipeline, operational capacity, financial performance and future business requirements.
- Forward-thinking, commercially focused and comfortable planning beyond the immediate week.
- Comfortable working closely with an entrepreneurial Managing Director, challenging constructively and turning ideas and priorities into disciplined execution
- Adaptable, resilient and effective under pressure
- Clear and confident communication across office, field, sales and leadership teams
- Hands-on, decisive leadership with strong accountability
- Strong commercial judgement and financial awareness
- Skilled in negotiation, problem solving and managing competing priorities
- Current Australian Driver Licence

Desirable

- Business management, leadership or project management qualification
- Electrical, renewable energy or trade background
- Experience using job management, CRM, quoting, reporting or workflow automation systems
- Experience working with outsourced providers such as marketing, IT, virtual assistants or after-sales partners
- Knowledge of WHS, compliance, SOPs and continuous improvement in a trade based environment

Benefits:

- $150k + super + performance based bonus
- Company vehicle or allowance
- Genuine autonomy to lead the day-to-day business
- A genuine step into whole-of-business General Management for the right senior operational leader
- Direct influence over financial, operational, people and commercial performance
- Opportunity for the scope and rewards of the role to grow as the business develops

If you're ready for the next step in your career and have what we're looking for, apply today!

#SCR-suzie-ninevski

Who is A.I.R Recruitment? A.I.R Recruitment is a national award-winning boutique recruitment agency based in Newcastle, driven by passion and the challenge of connecting quality candidates to careers that deliver success. The foundation of our business is built on trust, integrity and the three key fundamental people solutions to Attract, Integrate and Retain.

A.I.R Recruitment specialise in permanent recruitment in white collar, blue collar, professional and executive roles.

What sets us apart? Our Sales Success Strategy Program developed by their Award winning sales and recruitment professional, Director Suzie Ninevski.

Call us on 1800-2-RECRUIT to discuss your recruitment or jobseeker needs.

📌 General Manager (Newcastle)
🏢 A.I.R Recruitment
📍 Newcastle