We are Röhlig. Since 1852.

For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company’s virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients’ logistics processes.

We currently have a vacancy for an experienced Export Operator to join our team based in our brand-new, purpose-built facility in Tullamarine.

Responsibilities

- Ensure Consol and Shipment is registered in CW1

- Ensure quotes are sent to the client in timely manner using CW1 and client rates entered correctly to enable auto rating and correct billing.

- Provide complete and necessary information to internal/external suppliers to arrange pick up with optimum efficiency

- Ensure if Cargo is hazardous that systems and documents are completed correctly and all stakeholders are advised of the hazardous nature

- Provide customers with pick-up and delivery information and ensure speedy response to clients’ needs.

- Send booking confirmation to shipper/supplier where required

- Ensure all required documents are received from supplier and where required scanned into CW1

- Expedite export customs clearance and security formalities (where required) in line with local legislative requirements

- Confirm uplift and initiates tracking/tracing of cargo and report to stakeholders of any missing/delayed cargo

- Solve problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints with a view to preventing recurrence

- Liaise with suppliers (agents, carriers, overseas agents) regarding any delays or issues.



Liaise with supervisor and/or colleagues on matters and keep them informed where necessary

- Handle claims and cargo discrepancies per prescribed procedures

- Ensure customer and agent invoicing and financial cost processing (local, overseas, commissions) are completed within the required time frames and in accordance with the company’s Global business objectives.

- Ensure daily work system usage is optimised in order to increase productivity and efficiency

Requirements

- Export air and sea operations experience within freight forwarding

- Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing

- CW1 experience preferred

- Customer service driven attitude with the ability to find efficient solutions for the customer

- Excellent attention to detail, interpersonal, organisational, planning and time management skills

- A can do attitude with passion, dedication and commitment to providing customer service excellence

- Time management and prioritisation skills

What you can expect
An autonomous and supportive workplace with flexible arrangements available for a mix of office and home working. In Australia, our team of experts provides its services from 6 locations. Working at Röhlig means to live internationally, every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, paid birthday leave, discretionary bonus scheme, considerable opportunities for personal development and long-term career planning provide the basis for your success.

We look forward to meeting you!

📌 Export Operator (Tullamarine)
🏢 Rohlig Logistics
📍 Tullamarine