Ground Officer

Frontline Services Early Responder – Community Development Division

Assistant to Principal Manager
Location: Integrated Hybrid Technologies – Global Services. Bundaberg, Sunshine Coast, Moreton Bay and Brisbane Regions.
Employment Type: Part-time, Full-time and Flexible.
Start Date: Immediate

Coded: HLD-CSA1-LV01-3

Award Code: MA000100

Role Purpose

The Frontline Services Early Responder, Ground Officer supports the coordination and delivery of community development services, support, tenancy-assistance, stakeholder engagement, and operational safety activities within the Community Development Division as part of the MASOC Framework.

This role assists Principal Managers in maintaining safe, stable, and well-managed service environments through structured coordination, welfare awareness, administrative support, and early identification of operational or community concerns.

The position contributes to the delivery of governance-led services aligned with housing accessibility, workforce support, community wellbeing, and public-interest coordination initiatives.

MASOC refers to:
Monitoring, Alert, Safety, Operations & Coordination.

Build meaningful work, grow your capability and access practical support for your wellbeing and career.

About HEULDINS Group Pty Ltd

HEULDINS® is a public-purpose commercial stewardship organisation advancing projects across industry, government and community.

We provide the structure, judgement and systems required to develop, manage, protect and carry important work forward.

Our capabilities include industry administration, governance excellence, research and development, industry-leading insights, project testing and protection, public-policy research, governmental digital services, publishing and community development building.

These services are connected by one responsibility: ensuring that information, ideas, knowledge, intellectual property and enterprise are handled with discipline, discretion and care.

Where others see separate services, HEULDINS sees continuity; from identifying a need and developing capability to creating value, reaching market and protecting what has been built.

Statement of Purpose

This role supports the advancement of SAFE Corridors, stable, and community-aligned service environments through coordination, operational assistance, and governance-led practices that contribute to strengthening human resilience and the urban environment.

About the Environment

This role operates within a hybrid service environment supporting:

- Community development accommodation and tenancy coordination

- Workforce and stakeholder support services

- Digital, governance and compliance administration

- Community engagement and operational assistance

- Industry and public-purpose project coordination

Principal Managers oversee portfolios across community initiatives, workforce projects, housing support activities, agribusiness, eco-tourism, and operational service environments.

Key Responsibilities:

1. Community Development & Early Coordination

- Assist with community-development coordination and stakeholder engagement activities

- Support development of industry workforce, tenants,



essential workers, and stakeholders through structured service and development pathways

- Identify and escalate safety, welfare, operational, or tenancy concerns in accordance with internal procedures

- Assist with wellbeing follow-ups and referral coordination where required

2. Stakeholder & Service Coordination

- Provide skilled administrative and coordination support to Principal Managers

- Assist with onboarding, stakeholder communication, and scheduling activities

- Maintain professional communication across service environments

- Support community engagement and operational coordination activities

3. Compliance & Operational Support

- Assist with inspections, condition reporting, and service documentation

- Maintain accurate records, files, and operational reporting systems

- Support compliance reviews and governance-aligned administrative practices

- Assist with workflow coordination across hybrid operational environments

4. Privacy, Safety & Information Management

- Handle sensitive information with confidentiality and professionalism

- Maintain awareness of privacy, cybersecurity, and data-handling obligations

- Support safe operational practices across digital and physical environments

- Work toward Digital Security and Cyber Warden readiness standards where applicable

5. Culture & Capability Development

- Participate in continuous improvement and knowledge-sharing activities

- Contribute positively to team culture, professionalism, and service delivery

- Operate in alignment with organisational governance, integrity, and accountability principles

- Support community-focused and purpose-driven operational outcomes

Service Scope Clarification

The Frontline Services Early Responder [MASOC Framework], Ground Officer role is an industry-lead coordination and community-support position focused on administration, stakeholder engagement, welfare awareness, operational assistance, and development escalation support.

This role does not perform:

- law enforcement functions

- emergency response services

- medical treatment

- statutory enforcement activities

- licensed security functions unless separately authorised and qualified under applicable law.

Employee Benefits and Development

Following successful completion of probation, employees may access LEAP (Leadership Employee Assistance Program) support services, including:

- Health and wellbeing support initiatives

- Professional development pathways

- Flexible work arrangements

- Entrepreneur-led mentoring opportunities

- Skills development and training programs

- Participation in Pathplayer development projects

HEULDINS offers more than a role. Eligible employees may access our voluntary Artist-in-Common™ Community Membership Offer, including approved creative, mentoring,



community and shared-capability opportunities.

We also offer a Specialised Support Allowance for eligible employees, supporting wellbeing, family-care, sport and mobility needs during approved core work arrangements. Conditions, eligibility and program availability apply.

Key Requirements

Essential

- Level 1: Entry-level applicants are welcome. No prior experience is required; structured peer-to-leader buddying, workplace learning and capability development will be provided.

- Level 2–3: Demonstrated experience in administration, coordination, customer service, community support or an industry-based support role. Level 3 applicants will ordinarily bring at least five years’ relevant experience.

- Strong organisational skills, attention to detail and professional judgement.

- Clear, respectful communication and the ability to work with stakeholders across community, government, private-sector and industry settings.

- Confidence using Microsoft Office and digital record-management systems.

- Ability to work independently within structured operational, privacy and safety frameworks.

- Valid driver licence and reliable transport.

Desirable

- Experience in housing, tenancy, community services, compliance, stakeholder support or operational coordination.

- Industry, Defence or essential-workforce experience.

- Cyber Warden accreditation, or willingness to obtain it.

- Experience with inspections, reporting or stakeholder coordination.

- Current Blue Card, White Card and/or Yellow Card where relevant to the work performed.

What We Offer

- A purpose-driven, entrepreneur-led working environment

- Well-managed, realistic service portfolios

- Competitive remuneration aligned with P.A.C.T. benchmarking

- Ongoing professional development, training and career support

- Clear pathways toward leadership and Principal-level support roles

- A subsidised employee allocation for approved health, wellbeing and professional-development services

- Access to LEAP employee development pathways following successful completion of probation

- A flexible work model: four office days plus one half-day flexible arrangement

Position Characteristics

Category

Description

Level

Entry to Intermediate

Reporting To

Principal Manager(s)

Division

Frontline Services– Community Development Division

Function

MASOC, Operational Coordination, Community Development & Support

Work Type

Hybrid / Flexible

Industry Sector(s)

Whole-of-System

Success Profile

The ideal candidate is:

- Service-oriented and professional

- Creatively Aligned to Problem Solving and Responsive

- Calm and organised under pressure

- Strong in communication and stakeholder engagement

- Committed to integrity, discretion, and accountability

- Motivated by community impact and structured service delivery

- Comfortable operating in entrepreneurial and governance-led environments

HEULDINS is a frontline service entity supporting industry and its stakeholders. We value informed, professional people who are language-aware and able to communicate clearly, respectfully and appropriately across community, government, private-sector and industry settings.

📌 Ground Officer – Community Development Division (Brisbane)
🏢 HEULDINS®
📍 Brisbane