CRM Operations Coordinator - GPC Asia Pacific

GPC Asia Pacific is seeking a CRM & Customer Data Coordinator to support the administration, integrity and effectiveness of our CRM and loyalty platforms. This is an excellent opportunity to play a key operational role in maintaining customer data quality and supporting internal stakeholders across a large, established organisation

About the Role

Reporting to the CRM Business Lead, you will support the ongoing administration and operational effectiveness of our CRM and loyalty systems.

You'll be responsible for providing frontline CRM and loyalty support through shared email inbox and ticketing management, & play a critical role in maintaining the organisation's "single customer view", ensuring accurate customer mapping, resolving data integrity issues.

This role suits someone who enjoys working across systems, data and stakeholder support in a fast-paced environment.

Key Responsibilities

- Maintain customer mapping and support the "single customer view" across systems
- Provision, modify and deactivate CRM user accounts in line with governance processes
- Manage user roles, permissions and access requests
- Provide support through shared CRM and loyalty inboxes
- Respond to CRM administration enquiries from internal stakeholders
- Maintain loyalty account profiles and process related queries
- Assist with testing CRM enhancements and process improvements
- Identify opportunities to improve data quality and operational efficiency

About You:

To be successful in this role, you will bring:

- Strong customer service and stakeholder support experience
- High attention to detail and strong organisational skills
- Excellent written and verbal communication skills




- Ability to manage multiple priorities in a high-volume setting
- Intermediate Microsoft Excel skills

Experience supporting loyalty or customer engagement platforms will be highly regarded .

You are technically curious, organised, solutions-focused, and take pride in accuracy and process quality .

Looking after you:
We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

- Staff discounts across the GPC Asia Pacific group of Companies
- Private health insurance discounts
- Employee assistance program
- A highly safety conscious work environment
- We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
- Paid volunteer leave allowing you to give back to your chosen charity/community organisation
- Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!

GPC Asia Pacific
Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

Send your CV to our Careers Team by clicking APPLY!

📌 CRM Operations Coordinator - GPC Asia Pacific - Brisbane
🏢 GPC Asia Pacific
📍 Brisbane