APS4 Senior Service Support Officer | Federal Government | Brisbane

? Brisbane CBD- Flexible working arrangements available

? $54.88–$58.53 per hour + Super (inclusive of casual loading)

? 24-Month Contract

⏰ 37.5 hours per week | Monday–Friday

❌Closing date 23/08/26

Join a Federal Government-funded mental health and wellbeing service in a long-term APS4-level contract based in Brisbane CBD. Please note Australian Citizenship is mandatory

The Opportunity

We are seeking experienced Senior Service Support Officers to join a national client support team providing frontline assistance to individuals, families and key stakeholders accessing mental health and wellbeing services.

Working within a fast-paced, telephone-based environment, you'll be an important first point of contact while providing high-quality administrative and service delivery support.

The team operates between 7:30am and 5:30pm Monday to Friday, with employees working within a rostered environment. Regular coaching, learning and development opportunities are provided.

Key Responsibilities

- Manage inbound frontline telephone enquiries from clients and stakeholders

- Provide professional, empathetic and efficient customer service

- Navigate multiple ICT and client information systems

- Complete data entry, record keeping and general administrative duties

- Assist with queue management and support timely resolution of enquiries

- Work towards established KPIs and service standards

- Provide process and procedural support across the team

- Participate in regular coaching, training and professional development

- Work collaboratively within a multidisciplinary service environment





About You

We're looking for someone who is confident working in a high-volume customer service or telephony environment and can balance empathy with efficiency.

Ideally, you'll bring:

- Experience supporting mental health, healthcare, community or wellbeing services highly regarded

- Strong interpersonal and communication skills

- Excellent IT skills and confidence navigating multiple systems simultaneously

- Strong organisation and attention to detail

- Ability to work effectively in a fast-paced workplace

- Experience working collaboratively within multidisciplinary teams

Mandatory Requirements

- Australian Citizenship is required

- Availability to start within 2-4 weeks

- Previous experience in customer service, contact centre, administration or service delivery- minimum 2 years

Why Apply?

- 24-month Federal Government contract

- $54.88–$58.53 per hour + Super

- Brisbane CBD location- flexible working arrangements available

- Monday–Friday working hours

- Regular coaching, learning and development opportunities

- Opportunity to contribute to a meaningful mental health and wellbeing service

If you have strong customer service and administration experience and are looking to build your career within Federal Government service delivery, we'd love to hear from you!

Please click APPLY to be considered for this opportunity. Please note email applications will not be accepted.

Applications close 23 August 2026. Applications received after this date will not be considered. Due to the volume of applications, only candidates whose experience is suitable for the role will be contacted.

📌 Senior Service Support Officer | Federal Government (Brisbane)
🏢 Mars Recruitment
📍 Brisbane