The Customer Success & Strategic Growth Manager is a highly experienced industry professional responsible for strengthening Epiroc’s position with key customers, EPC/EPCM contractors, and engineering consulting firms. Leveraging extensive sector knowledge, established industry networks, and a deep understanding of mining project lifecycles, the incumbent will engage early in project study and specification phases to shape outcomes and position Epiroc as the partner of choice.

This role requires a recognised subject matter expert with the ability to translate years of industry insight into strategic influence, guiding customer decisions, anticipating market shifts, and aligning Epiroc’s solutions with future project and technology requirements. The position also plays a critical role in portfolio planning, market intelligence, and driving long-term strategic growth across Capital, Parts & Services, RDT, automation, digital and emerging technologies.

Key Responsibilities

Strategic Customer Engagement

- Leverage deep industry relationships and credibility to build and maintain senior-level partnerships with key customers, EPC/EPCM contractors, engineering consultants, and project decision makers.

- Engage at the earliest stages of project development (study, feasibility, design), applying extensive experience to anticipate requirements and influence solution direction.

- Position Epiroc as a trusted strategic advisor by aligning customer challenges with tailored, experience-driven solutions across the full portfolio.

- Guide account teams with expert insight into customer strategies, project pipelines, and long-term growth trajectories.

Project Influence and Specification Strategy

- Identify and prioritise upcoming projects where early engagement and industry expertise can materially influence technical specifications.

- Apply knowledge of project delivery models, engineering processes, and historical precedents to shape favourable specification outcomes.

- Collaborate with internal technical and commercial stakeholders to ensure Epiroc solutions are embedded early in project design.

- Utilise strong industry insight to mitigate late-stage engagement risks and avoid reactive or defensive sales positioning.

- Develop and maintain sophisticated stakeholder maps informed by experience across complex project ecosystems.

Market and Portfolio Growth

- Interpret market trends,



customer investment strategies, and competitor activity through the lens of extensive industry experience.

- Provide informed, forward-looking insights on emerging opportunities, risks, and technology adoption trends.

- Assess strategic fit of customers within Epiroc’s portfolio, guiding prioritisation based on long-term value and industry dynamics.

- Support development of growth strategies grounded in deep sector understanding and proven commercial experience.

- Advise leadership on where Epiroc can strengthen its market position and value proposition using real-world industry insight.

Internal Alignment and Execution

- Act as a senior advisor across Sales, Capital, Parts & Services, RDT, Automation, Digital Solutions, Engineering, and Product teams.

- Drive alignment by applying practical industry knowledge to bridge technical, commercial, and customer perspectives.

- Ensure opportunities are effectively qualified, captured, and progressed with a structured and experience-informed approach.

- Enhance account planning and executive reporting with high-quality insights derived from deep market understanding.

- Support the conversion of early engagement into measurable pipeline, specification preference, and long-term revenue.

Key Measures of Success

- Early and consistent Epiroc engagement in priority projects during study and specification phases.

- Increased visibility and accuracy of future project pipeline informed by industry insight.

- Stronger positioning of Epiroc solutions through proactive, experience-driven specification influence.

- Sustainable growth across Capital, Parts & Services, RDT, automation, and digital offerings.

- More effective customer portfolio prioritisation based on strategic industry understanding.

- Reduction in late-stage, reactive sales scenarios due to earlier expert engagement.

Experience and Capability Requirements

- Extensive (typically 10–20+ years) experience within mining, OEM, engineering, technology, capital equipment,



or related industrial sectors.

- Deep, practical understanding of mining project lifecycles, study phases, EPC/EPCM models, and customer decision-making frameworks.

- Established reputation as a trusted industry expert with strong professional networks and credibility.

- Proven track record of influencing complex, high-value projects and engaging senior stakeholders at executive level.

- Strong ability to interpret industry trends, technological evolution, and market dynamics, and translate these into strategic business outcomes.

- Highly developed commercial acumen, with demonstrated success in identifying and shaping growth opportunities.

- Ability to lead through influence, aligning diverse internal stakeholders using experience-based insight and strategic clarity.

- Exceptional communication, negotiation, and strategic planning skills supported by deep industry knowledge.

What Epiroc Offer:

- Competitive remuneration package

- Generous paid parental leave for all parents

- Above-NES long service leave benefits

- Years of service recognition awards

- Company-paid Income Protection insurance

- Support of a global company with unlimited career and mobility opportunities

- A huge array of training opportunities including internal product training, access to e-learning and education assistance to study externally

- Prospect to be part of a values-driven company, committed to your professional development

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at

📌 Customer Success & Strategic Growth Manager (Perth)
🏢 Epiroc Australia
📍 Perth