Office & Client Services Manager — First Choice Electrical & Maintenance

Erina, Central Coast NSW
Full-time, permanent
$75,000 – $80,000 + super (based on experience)
7:30am – 3:30pm, Monday to Friday (flexible hours negotiable)

About us

We are a desired, higher-level electrical contracting company on the Central Coast, winning some major awards over the last decade, including Master Electricians Company of the Year and Residential Project of the Year.

We are a great mix of ages with a fun but professional working environment.

We are ASP Level 2 accredited, solar and battery specialists, architectural project experts, and hold a strong service and maintenance portfolio. We put our customers and quality first, and offer a premium level of service at all times. We use contemporary technology and are a very systems-based company.

The role

You'll be the calm, capable centre of our office. You own the day-to-day operations that keep the business flowing: client calls, quotes, invoicing, accounts, marketing support, scheduling, and everything in between.

This isn't a "sit at reception and answer the phone" role. It's a genuine ownership position. You'll manage your own diary, drive tasks through to completion without needing to be chased, and be the confident voice on the phone that turns enquiries into booked jobs.

What you'll own

- Client calls and enquiries — first point of contact, answering with confidence, quoting on the spot from our pricing guide, converting leads into booked jobs

- Quote follow-ups — daily discipline, no quotes left drifting, timestamped and tracked in our software

- Accounts receivable — chasing overdue invoices, taking payments over the phone, keeping AR clean

- Invoicing — same-day invoicing on completed jobs with support from our Operations Manager

- Xero — reconciliations, bill entry, receipt management, and weekly payroll prep





- Purchase orders and supplier management — raising, receipting, chasing outstanding

- Marketing execution — assisting with marketing activities and campaigns

- Scheduling support — confirming bookings with clients, coordinating with the field team

- Team admin — timesheets, leave forms, apprenticeship paperwork, compliance documentation

- Vehicle fleet admin — servicing, stock levels, coordinating with the field team

How we work

We're direct, straightforward, and focused on getting things done properly. You'll fit in well if you:

- Own your tasks end-to-end. Nothing sits on your list waiting for someone to remind you.

- Handle pressure calmly. Multiple things on the go, phone ringing, tradies asking questions, and you keep your head

- Stick to your default diary. We work off structured weekly schedules with clear time blocks. You need to be someone who can hold a routine, not fight it

- Bring solutions, not just problems. When something's not working, you come with ideas

- Handle debtor calls with confidence. No apologising for asking to be paid. Firm, professional, courteous

- Are drama-free. The office is a professional environment. Warm, friendly, but focused : )

What you bring

Essential:

- 3 + years of office management, senior administration, or similar experience

- Strong customer service and phone confidence

- Accounts receivable / debt collection experience — comfortable making the calls

- Excellent written and verbal communication

- Fluent with digital tools, task management systems, and cloud-based software





- Self-starter mindset with proven ability to work independently

- Attention to detail and accuracy under pressure

Highly desirable (not essential):

- Experience with SimPRO or similar job management software

- GoHighLevel or CRM automation experience

- Xero experience

- Asana or task management platform experience

- Sales or marketing background

- Property management, real estate, or trade industry experience

- Understanding of the electrical or construction industry

What we offer

- $75,000 – $80,000 + super (based on experience)

- Structured 7:30am – 3:30pm workday - Flexible start/finish times negotiable for the right person

- Modern, well-set-up office at Erina - parking, coffee, the works

- Growing business with real career development - this role scales as we do

- Award-winning team - genuine culture, no drama, no politics

- Handover period with our current Office Manager - you'll have time alongside her before she departs for her new life in New Zealand

- Central Coast location — no Sydney commute, no traffic, quality of life

Start date

We're looking to have someone in the seat by mid to late September 2026 to allow for a decent handover.

How to apply

If you're the person we're looking for, we want to hear from you today.

Two steps:

1. Email your resume and a brief cover letter to ••••@firstchoiceelec.com — tell us why this role fits you and what you'll bring to the team

2. Send a text to 04•• ••• 245 introducing yourself — this is how we know you can pick up the phone and initiate contact confidently

We'll shortlist quickly and get in touch within a week. Interviews will be held in person or online from our Erina office.

First Choice Electrical is an equal opportunity employer. We value diversity and encourage applications from all qualified individuals.

📌 Office Manager (Erina)
🏢 First Choice Electrical
📍 Erina